Front Desk Agent

**Guest Service Agent/Front Desk Agent** **Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!** **What We Offer:** - Career advancement opportunities - Employee discounts - Competitive pay - Daily Pay - Flexible work schedule - Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) - Paid vacation **SUMMARY** Accommodates guests of the hotel by performing the following duties **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **ESSENTIAL JOB FUNCTIONS** • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned **COMPETENCY** To perform the job successfully, an individual should demonstrate the following competencies: • Problem Solving – Identifies and resolves problems in a timely manner • Customer Service – Responds promptly to customer need; Responds to requests for service and assistance • Team Work – Contributes to building a positive team spirit • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment • Organizational Support – Follows policies and procedures including but not limited to, dress code policies • Adaptability – Able to deal with frequent change, delays, or unexpected events • Attendance/Punctuality – Is consistently at work and on time • Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan • Initiative – Asks for and offers help when needed • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently • Professionalism – Treats others with respect and consideration regardless of their status or position • Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality • Quantity – Meets productivity standards; Completes work in timely manner • Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly **What we are looking for:** - 0 – 1+ year of customer service experience - Passionate about hospitality and creating an exceptional guest experience. - Ability to handle confidential information, including guest records, with a high degree of integrity. - Ability to answer and route calls as appropriate; takes guest messages with accuracy. - All other duties as assigned. **Qualifications** Education Preferred - High School degree or better