Front Desk Agent - Primm Valley Casino Resorts

It's fun to work in a company where people truly BELIEVE in what they're doing! *We're committed to bringing passion and customer focus to the business.* **Job Summary** The Front Desk Agent serves as the first point of contact for resort guests and is responsible for creating a welcoming, memorable experience from arrival to departure. This role manages guest check-ins and check-outs, reservations, room assignments, concierge-style assistance, and guest inquiries while delivering exceptional hospitality and personalized service that reflects the resort's standards of excellence. **Key Responsibilities** - Warmly greet guests and provide a seamless check-in and check-out experience. - Verify reservations, assign accommodations, and explain resort amenities, activities, and services. - Process room charges, payments, deposits, and billing adjustments accurately. - Respond to guest requests and concerns promptly, ensuring high levels of guest satisfaction. - Provide information regarding resort restaurants, spa services, recreation programs, golf, pools, entertainment, and local attractions. - Coordinate with housekeeping, maintenance, transportation, security, and other departments to fulfill guest needs. - Manage room inventory, upgrades, special requests, and VIP arrivals. - Handle incoming calls, emails, and reservation inquiries professionally. - Promote resort amenities, activities, and special packages to enhance the guest experience. - Maintain accurate guest records and ensure compliance with resort policies and procedures. - Resolve guest issues efficiently and escalate concerns when necessary. - Maintain a clean, organized, and professional front desk environment. **Qualifications** - High school diploma or GED required; hospitality or tourism education preferred. - Prior experience in a hotel, resort, hospitality, or customer service environment preferred. - Knowledge of hotel property management systems (PMS) preferred. - Strong computer skills, including Microsoft Office applications. - Excellent verbal and written communication skills. - Ability to provide exceptional guest service in a luxury or resort setting. - Flexible availability, including weekends, holidays, and evening shifts. **Required Skills & Competencies** - Outstanding customer service and hospitality mindset - Professional communication and interpersonal skills - Attention to detail and accuracy - Problem-solving and conflict resolution - Ability to multitask in a fast-paced environment - Sales and upselling abilities - Teamwork and collaboration - Cash handling and payment processing - Strong organizational and time-management skills **Physical Requirements** - Ability to stand and walk for extended periods. - Ability to lift-up to 25 pounds occasionally. - Ability to operate computers, telephones, and other office equipment. - Ability to work in a busy resort environment with frequent guest interaction. *If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*