Front Desk Agent

As a Front Desk Agent, you are the first and last impression of the resort, providing exceptional guest service throughout the guest experience. You will warmly welcome guests, efficiently manage check-ins and check-outs, handle reservations and billing inquiries, and ensure every guest receives personalized, luxury-level service. Essential Responsibilities Greet guests with a warm, professional, and friendly demeanor. Complete check-in and check-out procedures accurately and efficiently. Process room reservations, modifications, and cancellations. Respond promptly to guest requests, questions, and concerns. Maintain knowledge of resort amenities, dining options, local attractions, and special events. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Handle cash, credit card transactions, and daily balancing procedures. Resolve guest issues professionally and escalate concerns when appropriate. Promote resort services, amenities, and loyalty programs. Maintain accurate guest records using the hotel property management system. Qualifications Previous customer service experience required; hospitality experience preferred. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Basic computer proficiency; hotel property management system experience is a plus. Flexible schedule including evenings, weekends, and holidays. Professional appearance and positive attitude. Ability to stand for extended periods and occasionally lift up to 25 pounds. Perks & Benefits Competitive hourly pay Medical, dental, and vision insurance Paid time off (PTO) 401(k) with company match Employee Assistance Program (EAP) Discounted room rates at Omni Hotels & Resorts nationwide Friends & Family hotel stay discounts Free associate meals during shifts (where applicable) Opportunities for career advancement and internal transfers throughout Omni Hotels & Resorts Comprehensive training and mentoring programs Access to the Omni Circle associate assistance foundation Health Savings Account (HSA) and Flexible Spending Account (FSA) options Why Join Omni Hilton Head? Join a team dedicated to delivering authentic hospitality at one of Hilton Head Island's premier oceanfront resorts. Omni offers a supportive culture, opportunities for growth, and the chance to create memorable experiences for guests from around the world. Associates frequently cite teamwork, professional development, and advancement opportunities as key reasons they enjoy working for Omni. Omni Hotels & Resorts – Where genuine hospitality creates memorable experiences for guests and associates alike.