Front Desk Agent

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: **Lead with Love**. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. **Front Desk Agent** Kalahari Resorts & Conventions is seeking a **Front Desk Agent**. In this role, you will be responsible for assisting resort guests during their check-in, stay, & check out while providing a beyond expectation resort experience to all guests. As part of our leadership team, you’ll embody our Promise to **Lead with Love**—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be responsible for providing attentive, courteous, and efficient service to all guests. **$14/hr** **Key Responsibilities** - Oversee daily operations of guests during their check-in, stay, & check out - Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment - Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms - Answer guest inquiries about resort services, facilities and hours of operation in a timely manner. **What We’re Looking For** - 1-2 years’ front desk/guest service experience - Open availability including overnights - Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary - Must be effective at listening to, understanding, and clarifying issues **A Sampling of Our Benefits** Our team enjoys a comprehensive benefits package, including: - Career growth opportunities with promotion from within - 401(k) matching, paid time off, and holiday compensation - Health, dental, and vision coverage for full-time associates - Employee appreciation events, discounts, and perks at all resorts - Education assistance programs to help advance your career **Be Part of Something Extraordinary** At Kalahari, we believe the best leaders **Lead with Love**—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by *Forbes* as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by *USA TODAY* as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. **|** Wisconsin Dells, WI **|** Sandusky, OH **|** Pocono Manor, PA **|** Round Rock, TX **|** Spotsylvania County, VA | **Kalahari Resorts & Conventions is an Equal Opportunity Employer.**