Front Desk Agent/Guest Services

JOIN OUR AWARD-WINNING FRONT DESK TEAM! Courtyard Newark – University of Delaware DO YOU LOVE PEOPLE? IF SO, WE NEED YOU! The Courtyard Newark – University of Delaware is seeking Guest Service Representatives with dynamic personalities and strong technical skills to join our fast-paced, guest-focused team. We’re an award-winning, highly-reputable hotel serving a diverse customer base — and we’re looking for passionate individuals who thrive on delivering top-notch hospitality. NOTE: This is not an administrative job — this is a hands-on, guest-facing position at the heart of hotel operations! **What You’ll Do** As a Guest Service Representative, you’ll be the first and last impression of the hotel — the “face” of our property. Your daily responsibilities will include: - Warmly welcoming and checking in guests according to Marriott standards - Answering calls with professionalism (within 3 rings!) - Handling guest requests, complaints, and special needs with confidence and care - Managing room assignments, availability, and group activities - Processing accurate check-outs and payments - Balancing your cash bank and keeping it secure - Communicating effectively with all departments to ensure a seamless guest experience - Generating and distributing daily reports - Following all policies for payment, credit, and cash handling - And, of course, other duties as assigned — no two days are ever the same! **What We’re Looking For** The ideal candidate will: - Have strong communication skills and a friendly, professional demeanor - Be tech-savvy and quick to learn hotel systems - Love working with people and solving problems on the spot - Stay calm under pressure and keep a positive attitude - Be reliable, detail-oriented, and eager to help **Perks & Benefits** We take care of our team members with: - 401(k) with company match - Health, dental, vision, and life insurance - Paid time off - Employee assistance program - Hotel & travel discounts - Referral bonus program - Flexible scheduling **Apply Today!** If you’re ready to make a difference in every guest’s stay — **apply now and join a team that loves what they do!** ### About the Team Shaner Hotels has an amazing opportunity at our Courtyard Newark – UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware’s first "Green Lodging" establishments. The hotel is near many local businesses—including WL Gore, Bank of America, and Siemens—and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware’s "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley. ### About the Company **Shaner Hotel Group** Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!