Front Desk Agent

**Front Desk Agent — Part Time** Department: Front Office | Reports To: Front Office Manager | Status: Part Time # Who We Are The Radical isn't your average hotel — and we're not looking for your average Front Desk Agent. Nestled in the heart of Asheville, NC, The Radical is a boutique lifestyle hotel where creativity, community, and genuine human connection shape every single guest interaction. From our locally inspired food & beverage program to our art-forward design and culture-first mindset, we do things differently here. Our front desk is the heartbeat of that experience. It's where first impressions are made, stories begin, and guests discover what makes Asheville — and The Radical — unlike anywhere else. # The Role As a Part Time Front Desk Agent at The Radical, you're more than a check-in point. You're a storyteller, a local guide, a problem-solver, and the first face guests see when they walk through our doors. You'll bring warmth, energy, and genuine curiosity to every interaction — making every guest feel like they've arrived somewhere truly special. This part time role is ideal for someone who thrives in a creative, fast-paced environment and wants to be part of a team that actually cares about the work they do. # What You'll Do - Welcome guests with warmth and authenticity — making arrivals and departures feel effortless and memorable - Manage check-in and check-out processes efficiently while personalizing every interaction - Serve as a local expert — sharing genuine recommendations for Asheville dining, art, music, and experiences - Handle reservations, room assignments, and special requests with care and attention to detail - Respond to guest questions, concerns, and needs with a calm, solutions-first attitude - Communicate seamlessly with housekeeping, F&B, and other departments to ensure a smooth guest experience - Process payments, manage cash handling, and maintain accurate front desk records - Represent The Radical's brand with professionalism, personality, and pride - Support the team during peak periods, events, and property activations # Who You Are - You have a genuine love for hospitality and connecting with people - You're energetic, curious, and thrive in a dynamic, ever-changing environment - You stay calm under pressure and find creative solutions when things don't go as planned - You're a strong communicator — clear, warm, and professional in person and in writing - You're detail-oriented without losing sight of the bigger picture: an exceptional guest experience - You're passionate about Asheville's culture, community, and what makes this city special - You have prior hotel, hospitality, or customer service experience (preferred, not required — we believe in attitude over experience) - You're comfortable with hotel property management systems or eager to learn - You're available for flexible scheduling including evenings, weekends, and holidays # Why Join Us at The Radical Working at The Radical means being part of something bigger than a job. You'll join a team that leads with creativity, supports each other like family, and shows up every day to deliver experiences guests talk about for years. Here's what you can look forward to: - A culture that celebrates individuality, creativity, and bold ideas - A community-driven workplace rooted in the spirit of Asheville - Exposure to a full-service boutique lifestyle hotel operation — great for building a hospitality career - A management team that invests in your growth and development - Opportunities to be part of special events, activations, and F&B programming - A team that actually makes going to work feel good # Benefits - Health insurance - Disability insurance - Life insurance - Employee assistance program - 401(k) - Paid time off - Room discounts - Employee food and beverage discounts *EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will rece…