Front Desk Agent

Join Our Team at the Candlewood Suites by IHG Carrollton! The Candlewood Suites by IHG Carrollton is seeking a Hotel Front Desk Clerk, Hotel Front Desk Agent, or Hotel Guest Service Agent **About Us:** Working at the Candlewood Suites Carrollton offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel is at the heart of it all. Just minutes from local landmarks like the Algonquin Mill and the McCook House Civil War Museum, we offer guests a comfortable and welcoming stay in the center of Carrollton’s charm. As part of our team, you will play a vital role in creating memorable guest experiences while working in a supportive and collaborative environment. If you are ready to build your career in hospitality and make a meaningful impact, we would love to have you join us at Candlewood Suites **Why This Role?** Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Candlewood Suites St. Clairsville offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. **What’s In It for You?** Comprehensive Benefits: Medical, Dental, and Vision Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more **Key Responsibilities for the Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:** - Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience. - Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records. - Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. - Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. - Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. - Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. - Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. - Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS). - Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. - Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. **What We are Looking for in a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Fro…