Front Desk Agent (Bilingual Chinese Preferred)

**Job description:** 中国城酒店式公寓前台客服 -中英文流利，沟通能力强，责任心强 -能够使用 Microsoft Word， Excel创建和编辑 -能供根据工作需求学习并使用其他办公软件 -能够清晰有效地进行英文的口头和书面沟通 -专业的面对面，电话以及邮件沟通的能力和礼仪 -良好的沟通能力，表达能力，理解能力和学习能力 **Key Responsibilities:** - Greet and welcome guests warmly and professionally - Manage guest check-ins and check-outs, ensuring accurate information - Answer phone calls and address guest inquiries efficiently - Provide guests with information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues promptly - Process payments and maintain accurate financial records - Assist with night audit duties when necessary - Keep the front desk area clean and organized **Qualifications:** - (English/Chinese) skills preferred, but not required - Strong guest relations skills with a focus on hospitality - Proficiency in operating phone systems and managing multiple calls simultaneously - Knowledge of front desk operations and customer service best practices - Strong organizational and time management skills - Ability to handle challenging situations with patience and professionalism - Familiarity with hospitality management software is a plus - Multilingual abilities are an asset **Benefits:** - 401k - Dental insurance - Employee discounts - Flexible schedule - Health insurance - Paid time off - Vision insurance - Holiday Pay