Front Desk Agent

**Front Desk Agent** **Attitash Village – Bartlett, NH** *Part of the Berry Companies family of resorts* **Pay: $18.00–$25.00 per hour, depending on experience, plus commission opportunities on hotel bookings.** **Be Part of Something New.** This isn't just another Front Desk job. Attitash Mountain Village is in the middle of one of the most exciting transformations in its history, and we're looking for energetic, guest-focused people who want to help shape the future of our resort. Over the next several years, our resort is undergoing a multi-million-dollar renovation and rebranding project that includes: - Beautifully renovated guest rooms and vacation homes - Exterior renovations to every building throughout the resort - New landscaping and property improvements - A completely refreshed resort identity with new logos, signage, and branding - Continued investments in guest amenities and the overall guest experience If you've ever wanted to join a team where you can grow your career while helping build something special, this is your opportunity. **Why You'll Love Working Here** At Attitash Mountain Village, every day is different. You'll meet families creating lifelong memories, skiers and hikers exploring the White Mountains, returning owners who know us by name, and guests experiencing our resort for the very first time. We're looking for someone who: - Loves helping people - Brings positive energy to work every day - Thrives in a fast-paced environment - Enjoys solving problems and making guests smile - Wants to be part of a growing, improving resort **Our Core Values** - **Do the Right Thing** - **We Can Help** - **Friendly & Fun** - **Make Hard Things Look Easy** If those values describe you, we'd love to meet you. **What You'll Do** As a Front Desk Agent, you'll be the first and last impression our guests have of the resort. Responsibilities include: - Welcome guests with exceptional hospitality - Check guests in and out efficiently - Make, modify, and cancel reservations - Answer phones and assist with reservation inquiries - Recommend local attractions, restaurants, and activities - Respond promptly to guest requests and concerns - Coordinate with Housekeeping and Maintenance to resolve guest issues - Process payments and maintain accurate records - Keep the Front Desk and lobby welcoming and organized - Help create memorable vacations that keep guests coming back **What Success Looks Like** We believe in clear expectations and giving our team the tools to succeed. You'll be recognized for helping us achieve: - Guest review scores of **4.5+** for Check-In/Check-Out - Guest review scores of **4.5+** for Friendliness and Helpfulness - **Net Promoter Score (NPS) of 70 or higher** - Outstanding guest experiences every day **We Invest in Our Team** We operate using the Entrepreneurial Operating System (EOS), which means you'll have leaders who provide: - Clear expectations - Ongoing coaching and training - Weekly one-on-one meetings - Recognition for great performance - Opportunities for advancement - The tools and support needed to succeed **Compensation & Benefits** - **$18.00–$25.00 per hour**, based on experience - **Commission opportunities on hotel bookings** - Health Insurance - Dental Insurance - Vision Insurance - 401(k) with Company Match - Paid Time Off - Paid Holidays - Birthday Off with Pay - Paid Training - Tuition Reimbursement - Employee Lodging & Travel Discounts - Mini Vacation & Vacation Exchange Opportunities - Employee Discounts - Life, Accident, Critical Illness & Short-Term Disability Insurance - Career Development & Advancement Opportunities - Company celebrations and team events - A workplace that values work/life balance **Location** **Attitash Mountain Village** Bartlett, New Hampshire Located at the base of Attitash Mountain in the heart of the White Mountains. **Ready to Join Our Team?** If you're looking for more than just a job-and want to be part of the exciting future of one of New Hampsh…