Front Desk Administrator

**Front Desk Administrator** **Clinic Address=** 11704 W Center Rd, Omaha, NE 68144 **Clinic Hours=** Monday- Thursday 7AM - 5PM **Status=** Full-time **We’re Mantality Health, an Agentis Longevity Practice** **Agentis Longevity** is pioneering care in hormone optimization therapy, peptides, exosomes, and other longevity-centric treatments – advancing patients to live longer, healthier, happier lives. We are here to transform longevity care as a trusted clinical partner for you. **Mantality Health** is one of our premier men’s and women’s health clinics across the Midwest delivering exceptional clinical care to our patients over the past 10+ years. We are dedicated to helping our patients live more powerful lives through hormone replacement therapy & additional medical services. **We’re Looking for You** As a Front Desk Administrator at Agentis / Mantality Health, you are the first and last impression of our clinic experience. You play a critical role in creating a welcoming, organized, and high-touch environment for every patient. You ensure smooth clinic operations by managing scheduling, patient flow, communication, and administrative tasks all while supporting the clinical and sales teams to deliver a seamless patient journey. This role is detail-oriented and service-driven, with success measured by patient satisfaction, scheduling accuracy, operational efficiency, and collaboration across the clinic team. **Who You Are** You embody Agentis & Mantality values and demonstrate the key competencies that ensure an exceptional patient experience and strong team collaboration. You thrive in a fast-paced clinical environment, take pride in organization and professionalism, and bring a positive, patient-first mindset to everything you do. **Our Values** **Integrity in Practice:** We uphold the highest standards by proactively seeking solutions to improve lives. By shifting from a reactive to a preventative healthcare model, we ensure our actions consistently meet our patients’ needs. **Mission for Excellence:** Excellence is at the heart of everything we do, driving us to achieve peak performance. We are committed to continuously advancing health and wellness, always striving for the next level. **Passion for Impact:** We believe in taking an active role in one’s own well-being to drive breakthroughs. By focusing on quality outcomes, we provide hope and lasting health that leads to life-changing impacts for our patients. **Accessibility:** We make the transformative power of health accessible to patients nationwide, ensuring their needs are met as they take control of their well-being. By providing resources, guidance, affordability, and transparency, we empower patients to live longer and live well as they age. **Clinical Quality:** We focus on continuous improvement through innovation. We set the benchmark for Industry leading-quality, patient-centered care. **Teamwork:** By working together, we create comprehensive solutions that address the diverse needs of our patients, driving better outcomes and a stronger impact. **What You’ll Do** **Front Desk & Patient Experience** - Greet patients warmly and professionally, ensuring a welcoming first impression. - Manage patient check-in and check-out processes with accuracy and efficiency. - Answer phones, texts, and emails promptly, directing inquiries appropriately. - Maintain a calm, confident, and supportive presence in a fast-paced clinic environment. **Scheduling & Administrative Support** - Schedule, confirm, and manage appointments to optimize clinic flow and provider availability in partnership with the Longevity Guides at the Agentis support office, who handle initial outreach and scheduling. - Collect and verify patient information, consents, and documentation. - Process payments, memberships, and packages in coordination with the Longevity Guide. - Maintain accurate patient records within the practice management system. **Clinic Operations & Team Collaboration** - Support…