French Speaking Technical Support Agent - Work Remote In Greece

### French Speaking Technical Support Agent ### About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a diverse range of industries. With a strong presence across Europe and an unwavering commitment to candidate success, we have built a reputation as a trusted partner for both professionals seeking new opportunities and companies seeking top-tier talent. At Mercier Consultancy Group, we believe that the right role can transform a career — and we are dedicated to making that transformation happen. ### Job Overview Mercier Consultancy Group is currently seeking a motivated and technically minded French Speaking Technical Support Agent to join a prestigious consumer electronics brand operating remotely within Greece. This is an outstanding opportunity for French-speaking professionals who are passionate about technology and consumer electronics to deliver exceptional support to customers across the French-speaking world. If you are looking for French-speaking jobs that combine your language skills with your enthusiasm for cutting-edge consumer electronics, this French Speaking Technical Support Agent position in Greece is the ideal next step in your career. ### Key Responsibilities - Provide expert technical support to French-speaking customers regarding consumer electronics products, including smartphones, tablets, smart home devices, audio equipment, and wearables. - Diagnose and troubleshoot hardware and software issues related to consumer electronics products via phone, email, and live chat channels. - Guide customers step-by-step through product setup, configuration, firmware updates, and connectivity troubleshooting in a clear and professional manner. - Log, track, and manage all customer interactions and technical cases accurately within the internal CRM system, ensuring timely follow-up and resolution. - Escalate complex or unresolved technical issues to the appropriate second-level support teams, ensuring seamless communication throughout the process. - Maintain an up-to-date working knowledge of the latest consumer electronics products, software releases, and technical updates relevant to the brand's portfolio. - Identify recurring technical issues and provide structured feedback to internal teams to help improve product documentation and support processes. - Consistently deliver a premium customer experience that reflects the high standards expected of a leading consumer electronics brand. - Native or fluent French language skills (both spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally in French at all times. - Valid EU passport (mandatory requirement for this position). - A genuine interest in consumer electronics, technology, and digital products, with the ability to quickly learn and explain technical concepts to non-technical users. - Previous experience in a technical support, customer service, or helpdesk role is advantageous, preferably within a consumer electronics or technology-related environment. - Strong problem-solving skills with a patient, customer-first attitude and the ability to remain composed under pressure. - Comfortable working remotely with a reliable internet connection and a dedicated, distraction-free home working environment within Greece. - Good working knowledge of English is an asset for internal communication and training purposes. ### What We Offer - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training programme to ensure you are fully equipped with the product knowledge and technical expertise required to excel in this role. - Comprehensive Health Insurance coverage from day one. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accom…