French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

### French Speaking iRobot Support Specialist ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience at every step. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love. ### Job Overview We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join our client's growing team in Sofia, Bulgaria as a French Speaking iRobot Support Specialist. This exciting French-speaking jobs opportunity places you at the heart of the consumer electronics industry, where you will serve as a dedicated point of contact for French-speaking customers seeking expert guidance and technical support for their iRobot smart home devices. If you are eager to advance your career with a globally recognised consumer electronics brand and are searching for meaningful French-speaking jobs abroad, this French Speaking iRobot Support Specialist position in Bulgaria could be the perfect next chapter for you. ### Key Responsibilities - Deliver prompt, professional, and empathetic customer support to French-speaking iRobot users via phone, email, and live chat channels. - Troubleshoot and resolve technical issues related to iRobot consumer electronics products, including robotic vacuum cleaners and smart home devices, ensuring a superior customer experience. - Guide customers through product setup, Wi-Fi connectivity, app configuration, and firmware updates in a clear and accessible manner. - Accurately log all customer interactions, technical issues, and resolutions into the company's CRM system, maintaining thorough and up-to-date records. - Escalate complex technical faults or recurring product defects to the appropriate internal teams within the consumer electronics support division, following established protocols. - Proactively stay informed about new iRobot product launches, software updates, and developments within the consumer electronics sector to provide accurate and current advice. - Collaborate with cross-functional teams to identify patterns in customer feedback and contribute to continuous service improvement initiatives. - Represent the iRobot brand with professionalism and enthusiasm, consistently upholding the high standards expected by a leading consumer electronics company. - Native or fluent French language proficiency (both spoken and written) is essential for this role — a strong command of French is a non-negotiable requirement. - Valid EU passport (mandatory for employment eligibility). - A genuine interest in consumer electronics, smart home technology, or IoT devices, with the ability to quickly learn and communicate product knowledge confidently. - Previous experience in customer service, technical support, or a related field within the consumer electronics or technology industry is highly advantageous. - Strong problem-solving skills with the ability to diagnose and resolve technical issues in a calm, methodical, and customer-friendly manner. - Proficiency in English at a communicative level to support internal team collaboration and training. - Excellent interpersonal and written communication skills, with a positive and professional attitude toward customer care. ### What We Offer - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training to ensure you are thoroughly prepared and confident in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including your flight to Bulgaria, private airport transfer,…