French Speaking Customer Advisor - Work Remote In Greece

### French Speaking Customer Advisor ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a broad range of industries. With a strong track record of placing professionals in rewarding customer support services roles throughout Europe, we pride ourselves on delivering a personalised, premium recruitment experience for every candidate. At Mercier Consultancy Group, your career success is our mission. ### Job Overview Mercier Consultancy Group is currently seeking a motivated and service-oriented French Speaking Customer Advisor to join a dynamic customer support services team based remotely within Greece. This is a fantastic opportunity for French-speaking professionals to build a thriving career in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. If you are passionate about delivering outstanding customer experiences and are searching for French-speaking jobs that combine professional growth with an extraordinary quality of life, this French Speaking Customer Advisor position in Greece is the perfect fit for you. ### Key Responsibilities - Deliver high-quality customer support to French-speaking clients via phone, email, and live chat, ensuring every interaction meets the highest standards of the customer support services industry. - Identify customer needs promptly and provide accurate, efficient, and empathetic solutions in both French and English. - Manage and resolve customer complaints, escalating complex issues to the appropriate internal teams when necessary to ensure swift and satisfactory outcomes. - Maintain detailed and accurate records of all customer interactions and transactions within the company's CRM system. - Proactively follow up with customers to confirm that their concerns have been fully resolved and that satisfaction levels remain high. - Collaborate closely with team leaders and colleagues to continuously improve customer support processes and service delivery standards. - Stay up to date with product knowledge, company policies, and service updates in order to provide informed and reliable assistance to customers at all times. - Contribute positively to team performance targets, quality benchmarks, and key performance indicators within the customer support services environment. - Native or fluent French language skills (spoken and written) are essential for this role. - A good working knowledge of English to facilitate internal communication and team collaboration. - Valid EU passport or relevant documentation permitting full-time employment within Greece (mandatory). - Previous experience in customer support services, customer care, or a client-facing role is highly advantageous. - Excellent communication and interpersonal skills, with a genuine passion for helping customers and resolving issues effectively. - Strong computer literacy and the ability to navigate CRM platforms, ticketing systems, and digital communication tools with confidence. - A proactive, solution-focused mindset with the ability to work independently in a remote working environment. ### What We Offer - Competitive Monthly Salary reflective of your experience and expertise in the customer support services field. - Fully Paid Training Programme to ensure you are fully equipped and confident from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your smooth move to Greece. - Monthly Performance Bonus rewarding your dedication and results in the customer support services environment. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, offering exceptional financial security beyond the standard package. - A supportive, multicultural remote worki…