French Customer Advisor for High-End Home Appliances - Work Remote In Greece

### French Customer Advisor for High-End Home Appliances ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting top-tier multilingual talent with world-class employers across a wide range of industries. We specialise in placing skilled professionals in roles that match both their linguistic abilities and career ambitions, delivering exceptional value to candidates and clients alike. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are dedicated to making that transformation happen for every candidate we work with. ### Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a French Customer Advisor for High-End Home Appliances position in Greece, working fully remotely from within the country. This exciting role sits within the dynamic Consumer Electronics industry, where you will serve as a trusted expert and brand ambassador for a prestigious portfolio of premium home appliance products, supporting French-speaking customers with the highest standard of care. If you are looking for French-speaking jobs that combine luxury brand exposure, professional growth, and the chance to build a rewarding career in one of the most beautiful countries in Europe, this is the perfect role for you. ### Key Responsibilities - Deliver exceptional, personalised customer support in fluent French to clients across the full product range of high-end home appliances within the Consumer Electronics sector, via phone, email, and live chat channels. - Provide expert product guidance and technical advice to French-speaking customers, helping them select, install, and optimise premium home appliance solutions that best suit their needs. - Accurately log, track, and resolve customer enquiries, complaints, and warranty claims related to Consumer Electronics products, ensuring timely and professional follow-up at every stage. - Escalate complex technical or operational issues to the appropriate internal teams, maintaining clear communication with the customer throughout the resolution process. - Proactively identify opportunities to enhance the customer experience by recommending complementary products, accessories, and value-added services within the high-end Consumer Electronics range. - Stay fully up to date with the latest product launches, firmware updates, and industry developments in the Consumer Electronics and premium home appliances space, to ensure consistently accurate and informed customer interactions. - Collaborate effectively with cross-functional teams including logistics, technical support, and sales to deliver seamless end-to-end customer journeys for French-speaking clients. - Consistently meet and exceed individual performance KPIs including customer satisfaction scores, first-contact resolution rates, and response time benchmarks. - Native or fluent French language skills, both spoken and written, are essential for this role — all customer interactions will be conducted exclusively in French. - Valid EU passport or European Economic Area travel documentation (mandatory for relocation eligibility). - Previous experience in customer service, technical support, or a client-facing role — ideally within the Consumer Electronics, home appliances, or luxury goods industries. - A genuine passion for technology and premium Consumer Electronics products, with the ability to communicate complex product features in a clear, engaging, and customer-friendly manner. - Strong interpersonal and communication skills, with a professional, empathetic, and solutions-oriented approach to every customer interaction. - Proficiency in English at a working level is advantageous for internal communications and training purposes. - Ability to work independently and efficiently in a remote environment, demonstrating strong self-disci…