Fraud Platform Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. ## **Job Description** The Fraud Support Analyst provides operational and analytical support to fraud strategy, with a primary focus on system testing and issue resolution in partnership with vendors. This role is responsible for performing system testing and analysis, executing procedures and controls on owned systems, and ensuring all activities align with documented standards and established processes. Acting as the primary point of contact for system-related issues, the analyst monitors, tracks, and coordinates resolution efforts with internal stakeholders and external vendors. The role partners closely with stakeholders, team members, and management to resolve issues, improve processes, maintain strong operational controls, communicate system status, performance, and risks to support the bank’s fraud risk capabilities. Key Responsibilities · Perform system testing and analysis to support fraud platforms and ensure functionality aligns with documented requirements, approved standards and regulatory expectations. · Execute and monitor operational procedures and controls on assigned systems to ensure compliance, accuracy, and audit readiness. · Serve as the primary point of contact for system-related issues, including identification, tracking, escalation, and resolution. · Partner with internal stakeholders and external vendors to coordinate issue resolution, communicate impacts, and drive timely outcomes. · Own vendor-related issues by tracking progress, and ensuring closure in accordance with established processes. · Maintain accurate documentation for system changes, testing, issue resolution, and operational procedures. · Act as a liaison between stakeholders, team members, and management to communicate system status, performance, risks, and issues. · Support initiatives to improve processes, strengthen operational controls, and enhance the bank’s fraud risk capabilities. · Participate in cross-functional meetings and working sessions to ensure alignment, transparency, and continuous improvement. Basic Qualifications - Bachelor’s or equivalent work experience - Three to five years of related experience, this includes testing experience - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to work as part of a project team - Proficient computer skills, especially Microsoft Office applications and data analysis software This role is designated as U.S. home-based remote. working hours: 2pm-10pm **Accessibility** We are committed to providing an inc…