Fraud Operations Specialist - Train On-Site Home Office Program Salary up to $21.05/HR

***Train On-Site/ Home Office Program*** **This position requires you to complete training on site at 1000 Technology Drive, O'Fallon, MO 63368. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.** *\*All work schedules require one weekend day of work with off days being a weekday and a weekend day. Work schedules are provided on a first-come, first-serve basis.\** ***We Offer:*** - Competitive rates start at $20.05/hr! - Day 1 Health Benefits! - State of the Art facility - Flexible Work Strategies - Collaborative team environment - 401(k) match - Tuition Reimbursement - Incredible opportunity for both career and personal growth! The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity. **Responsibilities:** - Perform investigation of potential fraud activity on existing credit card accounts. - Respond to inbound client inquiries and assist with specific service-related requests and concerns - Provide solutions to client issues through the usage of all available resources under limited supervision - Complete assigned tasks in an accurate and timely manner - Consistently achieve individual and team performance targets - Contact card members to verify charges and recent activity to identify any potential fraud - Ensure a positive customer experience while - Determine specific verification procedures to be used in processing customer’s information - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency. **Qualifications:** - 1-3 years relevant experience - Minimum 1 year of customer service experience - Ability to process both inbound and outbound client calls - High attention to detail with the ability to interpret data and organize information - Consistently demonstrates clear and concise written and verbal communication - Demonstrated ability to remain unbiased in a diverse working environment **Education:** - High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **Attached updated resume is required to be considered for Interview** ***Current training classes take place in August.*** https://www.youtube.com/watch?v=nSSr1qm_f6s #CustomerSupport ------------------------------------------------------ ## **Job Family Group:** Operations - Services ------------------------------------------------------ ## **Job Family:** Fraud Operations ------------------------------------------------------ ## **Time Type:** Full time ------------------------------------------------------ ## **Primary Location:** Ofallon Missouri United States ------------------------------------------------------ ## **Primary Location Full Time Salary Range:** $41,600.00 - $53,600.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. A…