Fraud/Investigation Specialist - (On-site)

Heritage Bank currently has an exciting opportunity within our organization! Our Risk and Compliance team is seeking a full-time **fraud/investigations specialist** to identify suspected and potential fraud related transactions and conduct complete investigations for assigned cases. This position is fully on-site at the Southern Operations Center in Tacoma, WA. **Base Salary Range:** Level I - $22.04 - $27.55 - $33.06 per hour Level II - $23.69 - $29.61 - $35.54 per hour Depending on qualifications and experience, Fraud/Investigations Specialist I or II may be considered. **The Role at a Glance:** - Performs analysis of assigned accounts and activity. Triage risk and determine appropriate action using internal tools and information sources. - Obtains and provides detailed documentary evidence to support confirmed fraud activity necessary to prepare cases or alerts for a criminal prosecution, referral to law enforcement, and collections, as appropriate. - Documents daily review and analysis of suspicious transactions, communicates a summary to appropriate parties. - Ensures compliance to appropriate Federal Regulations and SAR reporting requirements. - Actions assigned accounts based on established department procedures to mitigate and minimize risk and risk-related exposure. - Partners with internal/external customers, business partners, peer groups, management, law enforcement and other issuing parties to ensure effective communication on fraud related cases and concerns. - Builds and maintains relationships with contacts throughout the industry. - Contributes to the success of the department with willingness to share in all department responsibilities, as required or assigned. - Gains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. - Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. **Core Skills and Qualification:** - **Leve I -** 1+ year recent experience in bank operations and/or retail banking required. Experience working in a fraud, compliance, or risk environment within the financial services industry or financial investigations experience in Federal, State or local law enforcement preferred. - **Level II -** 3+ years recent / relevant experience working in a fraud, compliance, or risk environment within the financial services industry or financial investigations experience in Federal, State or local law enforcement - Professional credentials in fraud risk management preferred. Equivalent combination of education, experience and training may be considered. - Provides an exceptional level of quality service for internal/external customers; responds to customers' needs, questions, and concerns in an accurate, effective, and timely manner. - Ability to develop and maintain positive working relationships with all levels of bank personnel. - Effective verbal and written business communication and presentation skills, with the ability to communicate issues and follow up items in person, over the phone and via email; ability to read, write, speak and understand English well. - Detail oriented with organizational, problem-solving, data review and time management skills; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met, with direct and moderate oversight and supervision. - Basic understanding and working knowledge of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services. - Unquestionable integrity in handling sensitive and confidential information required. - Basic use and understanding MS Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly. **Working Environment/Conditions:** - Climate controlled…