Franchise Operations Support Specialist

BELFOR Franchise Group (BFG) is one of the largest and most respected franchisors in the nation. With twelve of the strongest franchise opportunities on the market, BELFOR Franchise Group is a dominant brand in the restoration, home services and commercial cleaning industries. For over a decade, BELFOR Franchise Group has been empowering entrepreneurs to own businesses that are not only designed for growth, but also provide a meaningful service to their communities. BFG is seeking a **Franchise Operations Support Specialist** to be the point of contact for franchisees and internal departments. This individual will assist in support, training, and ongoing communications of FSM (Field Service Management), PoS (Point of Sale), and CRM (Customer Relationship Management) softwares to find ways to optimize features and programs for several brands within BELFOR Franchise Group. This is a vital role that impacts franchise growth and brand image. - Project Management skills - Understanding and hands-on experience in software support - Able to understand business key drivers and connect to system needs - Strong analytical and problem-solving skills. - Strong interpersonal skills - Strong communications (written and verbal) and relationship building skills. - Previous experience training individuals - Proficient with Microsoft Office Suite of Products (PowerPoint, Word, Excel, Outlook, SharePoint) and Google equivalent. - Self-motivated with the demonstrated ability to take initiative. - Ability to multitask and meet established deadlines, while maintaining quality and customer satisfaction. - Ability to work under pressure in a self-directed environment while managing multiple tasks and constantly changing priorities. - College degree or equivalent work experience. - The ability to work full-time in the Ann Arbor office (in office position) **Preferred Skills and Experience:** - A high level of proficiency using FSM, PoS and CRM software - Preferred experience with FSM, PoS or CRM software - Project Management experience preferred