Founding Customer Operations Manager (m/f/d)

Wring has grown from 0 to 1M revenue in a span of 8 months and is expanding rapidly. We help companies save on cloud cost - for free. The offer is easy to say yes to; our job is to make sure the value lands fast. You own everything that happens after a customer says "yes, onboard us." You're the person who turns a new customer into a promoter: savings realized, and happy enough to send us their network. ## Tasks You’ll deal with technical topics and will be the direct line for founders, CTOs, and DevOps leads at some of the fastest-growing startups in Europe and the US. You may be unfamiliar with some technical terms below, that’s fine, as long as they don’t scare you. ** What You'll Do** * Own the customer post-handoff: onboarding, credits applications, and the first realized savings. You're their main point of contact. * Drive time-to-savings: We are measured by the savings we deliver to our clients. Post close you own the whole process of handling stakeholders and communicating savings opportunities with the client. * Manage the stakeholders per account: Coordinate between the customer, AWS, and our distribution partners. Track timelines, and escalate when something stalls. * Turn satisfied customers into advocates: Referrals and recognizable logos compound; you're the one who earns them by delivering well, then asking. * Build the playbook: what's working, what customers keep asking for, and what the platform is missing. You help Wring grow. ## Requirements **What You'll Need** * Strong written and verbal communication: you can hold a technical conversation with a CTO and a commercial one with a founder, often in the same call. * You have technical experience and pick up technical concepts quickly. * An ownership mindset, you treat a customer’s value as _your_ problem to solve. * Highly organized; you can run many accounts and timelines in parallel without dropping things. * Comfortable in an early-stage environment with little process, you build the playbook as you go. **Nice to have:** * Comfortable with AWS billing and cloud-cost mechanics * Additional European languages. ## Benefits **What’s in it for you:** * Trajectory: one of the first hires at a company that went from €0 to €1M in 8 months * Ownership: you have impact in creating the playbook, the metrics, the systems. * Company off/on-sites: regular travels to European hotspots * OTE €50K - 80K - base plus variable based on performance and experience. * Remote within Europe - willing to travel, and possible relocation in the future. * We’re a remote company but value in-person work. You’re available to travel to collaborate with the team every 1-2 months. We're open to establishing offices in major cities as we grow. Wring helps startups save on cloud - for free. There are many ways to save on cloud, and we help the user navigate them: we find incentive programs a company can't access on their own, help them make smart commitments, and have tooling to advise on infrastructure. We pass 100% of the value straight through to the customer, and make our money on the backend as an AWS channel partner. No fee, no cut, no code changes.