Forward Deployed Engineer

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Forward Deployed Engineering Mission You’ll join Smartcat’s GTM org as a Forward Deployed Engineer , owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers. Role Overview The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes. This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor. It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales. You will: Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization Build AI-powered workflows that improve multilingual content quality, speed, and efficiency Own integrations and automation that embed Smartcat into enterprise systems Partner cross-functionally to drive adoption, expansion, and long-term success Core Responsibilities 1. Pre-Sales Technical Strategy & Value-Map Ownership You will: Lead pre-sales technical discovery to understand workflows, systems, and success criteria Own the end-to-end technical execution from demos to value generation Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly To be successful in this role, you will be excited by getting full autonomy in making a customer successful 2. AI Workflow Design & Deployment You will: Build and deploy AI-powered workflows aligned to customer outcomes Create, test, and iterate prompts, agent skills, and workflow configurations Develop workflows that improve quality, speed, and efficiency in multilingual content creation Ensure that translation quality, output, format is aligned with customer expectations 3. Integrations, APIs & Automation You will: Configure platform integrations and end-to-end processe…