Forward Deployed Engineer (Ops)

About the role Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Forward Deployed Engineer (Ops). You'll spend much of your time working directly with enterprise customers, acting as their trusted technical partner to investigate issues, guide best practices, and help them get the most value from Taktile's AI platform. You will work closely with Taktile’s Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience. If you're passionate about tech and AI, stay up to date on the latest AI developments, and have extensive experience with a Decision Platform, REST APIs, Python, and SQL, you'll thrive here. What You’ll Do as a Forward Deployed Engineer (Ops) - Develop a deep understanding of the Taktile platform and the value it can unlock for our customers. - Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning. - Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems. - Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team. - Build strong relationships with Taktile's core users within customer teams. About you - You have 1–2 years of experience in a customer-facing technical role, partnering directly with enterprise customers to troubleshoot technical issues, advise on best practices, and deliver successful outcomes. Experience as a Solutions Engineer, Technical Account Manager, Forward Deployed Engineer, Customer Success Engineer, or Technical Consultant is preferred. - You are familiar with AI concepts including prompt engineering, large language models, and AI Agents. - You are curious and customer-centric, caring deeply about the Taktile platform experience. - You enjoy solving technical problems and finding innovative solutions to customer issues. - You have strong knowledge of APIs and data formats such as JSON and XML. - You are proficient in Python and SQL. - You have strong analytical skills and a hands-on mentality. - You communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers). - You enjoy working directly with customers and are confident leading technical conversations, asking thoughtful questions, and explaining complex technical concepts to both technical and non-technical audiences. - You are open to a hybrid work model and can work from our Berlin office at least three days per week. Ideal Qualifications (but Not Required) - You have a proven ability to navigate, query, and interpret complex systems and application logs. - You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.). - You have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours. What we offer - Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here. - Make an impact and meaningfully shape an early-stage AI company. - Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo. - Develop deep expertise in prompt engineering and agentic AI architectures to automate institutions' most complex decisions. - Learn from experienced mentors and achieve tremendous personal and professional growth.…