Forward Deployed Engineer

ABOUT LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation https://www.linkedin.com/company/intel-corporation/, Canva https://www.linkedin.com/company/canva/, the United States Department of Defense https://www.linkedin.com/company/deptofdefense/, the United States Air Force https://www.linkedin.com/company/united-states-air-force/, ASICS https://www.linkedin.com/company/asics/, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. About the Role: As a Forward Deployed Engineer at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers. You'll be on the front lines, working directly with a handful of complex clients to understand their unique needs, integrate LILT's platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance. This role requires a strong technical foundation, business acumen, excellent communication and problem-solving skills, and a passion for customer success. You will thrive in a dynamic environment, embracing the opportunity to travel and work collaboratively with diverse teams. Responsibilities: - Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization. - Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes. - On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers. - On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform. - Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution. - Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows. - Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams. - Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives. - Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally. Qualifications: - Bachelor's degree in Computer Science, Engineering, or a related technical field. - 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer. - Strong AI knowledge including an: - Understanding of how LLMs are trained and how inference works - Understanding of batch learning, on-line learning and context windows and how to use them to imp…