Forward Deployed Engineer

ABOUT KOGNITOS Kognitos is the deterministic agentic AI platform for the enterprise. Our patented neurosymbolic architecture lets organizations automate finance, procurement, supply chain, and IT workflows in plain English: business rules are the executable code, every step runs exactly as written, and every action is logged and auditable. Zero hallucinations, full governance, production-ready in days. Kognitos is backed by Khosla Ventures, Prosperity7, and Wipro Ventures, recognized by Gartner and ISG, and trusted by Fortune 500 operators including PepsiCo and Wipro. THE ROLE Every enterprise wants AI in its core operations. Almost none can trust it there. Finance, procurement, and supply chain run on processes where a hallucinated number or a skipped step is not a quirk, it is an audit finding. That trust gap is why most enterprise AI never leaves the pilot stage, and closing it is the problem Kognitos exists to solve. A platform alone does not close the gap. People do. As a Forward Deployed Engineer, you take Kognitos into the customer's reality: environments with fragmented data, undocumented business rules, compliance obligations, and workflow complexity no outsider understands. You embed with the customer, understand how the business actually works, reengineer the process, and bring it live in production. This is where enterprise AI stops being a promise and starts being an outcome. You own the account from the first discovery call through go-live, adoption, renewal, and growth. You are not a consultant who advises and hands off; you build the solution, drive it to outcome, stay accountable for the value it creates, and carry what you learn back into the product. The best FDEs operate across four dimensions: technical, functional, project management, and relationship. Few roles ask for all four, and fewer still let you build all four at once. This one does. WHAT YOU'LL DO - Own enterprise accounts end to end: discovery, design, build, go-live, adoption, renewals, and expansion. You are accountable for the health metrics of your accounts, NPS, adoption, time-to-value, and retention, not just project completion. - Run process discovery and reengineering workshops with customers: map how the business actually works, diagnose the real bottleneck behind the stated request, and redesign processes rather than paving over them with automation. - Design and build production automations on the Kognitos platform across finance, manufacturing, and logistics processes, integrating with ERPs and enterprise systems in environments where AI governance is still being defined. - Act as the customer's trusted advisor: lead value-based discussions with stakeholders from process owners to the C-suite, set expectations honestly, and anchor every conversation in business outcomes. - Drive customer success, evangelism, and growth: build champions inside the account, surface expansion opportunities, and own the commercial health of your accounts alongside the technical delivery. - Manage multiple concurrent engagements, sequencing work to deadlines, holding the line against scope creep, and coordinating across two organizations. - Feed field learnings back to Product and Engineering; you are our eyes and ears in the customer's reality. WHAT WE'RE LOOKING FOR We hire for demonstrated ability, not credentials. No certification, degree, or year count substitutes for showing us a problem you owned from first conversation to production. If you can walk us through something you have built, a process you redesigned, and an outcome you were personally on the hook for, that carries the interview. WHAT ACTUALLY MATTERS - Critical thinking and systems design: you can take a messy, ambiguous business problem and devise a system that solves it, not just execute a spec someone hands you. - You think fast on your feet and run multiple threads at once: different accounts, different domains, different stages, without letting anything drop. - You understand busi…