Forward Deployed Engineer

**Help Build the Future of Healthcare AI** Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes. **The Mission** At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over **7 million calls and 100M+ minutes of conversation** — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to *Fast Company's World's Most Innovative Companies* and *Business Insider’s top startups in healthcare*. **Your Role** As a member of the Applied AI team at Infinitus, you will be a Forward Deployed Engineer (FDE) who embeds directly with our most strategic customers to drive transformational AI adoption. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems. Our FDEs engage with customers to accelerate the adoption of existing products and create new applications built on our platform. Working closely with our Product, and Engineering teams, you'll combine engineering expertise, an understanding of frontier AI applications, and customer-facing skills to understand customer workflows and develop innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability. This is an opportunity to be one of our founding FDEs who helps to shape our forward-deployed motion. We expect our FDEs to operate autonomously, thrive under ambiguity, and represent Infinitus at the highest level in customer environments. This is a significant responsibility: you’ll play a key role in championing our mission in the enterprise. **Your Impact** - Work within customer systems to build production applications with our Studio and Lens platform ensuring that these products meet customer requirements. - Deliver technical artifacts for customers like MCP servers, sub-agents, and workflows etc that will be used in production workflows. - Provide white glove deployment support for Infinitus products in enterprise environments. - Identify and codify repeatable deployment patterns and contribute insights back to our Product and Engineering teams. - Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks. - Define agentic best practices and guide customers through AI adoption. - Build long term relationships with customers and proactively identify new opportunities for AI deployment throughout the lifecycle of an engagement. - Be a champion for Infinitus’s mission in the field. **Your Skillset** - 8+ years of experience in a technical, customer facing role such as Forward Deployed Engineer, or as a Software Engineer with consulting experience. Former technical founders are also encouraged to apply. - Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale. - Strong programming skills with proficiency in Python (and ideally in one or more additional languages like Typescript, Java, etc) and experience shipping production applications - High agency with an ability to navigate ambiguity pr…