Food & Beverage Supervisor

Q Center is looking for a Full-Time Food & Beverage Supervisor to join our team! Position Summary The Food & Beverage Supervisor is responsible for overseeing daily front-of-house food and beverage operations, including dining services, banquets, coffee breaks, and retail outlets. This position directs daily service, assigns work, coaches and develops associates, and ensures operations are executed in accordance with Q Center standards. The Food & Beverage Supervisor partners with Event Planning, Conference Services, Culinary, and other departments to deliver exceptional guest experiences while maintaining quality, operational efficiency, compliance, and labor standards. Starting rate for this position is $22.00/hour. Benefits - Paid time off - 401(K) with employer match - Holiday Pay - Medical, Dental and Vision Insurance with Wellness Credits - Employee Assistance Program - Basic Life, AD&D - Disability Benefits - Employee Meals Education & Experience - High School diploma or equivalent preferred - At least 1 year of progressive experience in a hotel or a related field required - Previous supervisory responsibility preferred - Demonstrated knowledge of food preparation, bar terminology and wine service - Current Food Handler certification, or the ability to obtain certification as required - Current BASSET certification, or the ability to obtain certification as required Physical requirements - Ability to stand and walk for extended periods - Ability to lift, carry, push, and pull up to 50 pounds occasionally and up to 20 pounds frequently - Ability to work flexible schedules, including evenings, weekends, holidays, and extended hours based on business demands - Ability to work in varying temperatures and food service environments Knowledge, Skills & Abilities - Thorough knowledge of restaurant, banquet, coffee break, and retail food & beverage operations - Knowledge of food safety, sanitation, responsible alcohol service, and workplace safety regulations - Strong leadership, coaching, and team development skills - Ability to motivate associates while maintaining accountability and service standards - Knowledge of banquet operations, Banquet Event Orders (BEOs), and event execution - Proficiency with point-of-sale (POS) systems, scheduling, inventory management, and basic computer applications - Strong organizational, problem-solving, and decision-making skills - Excellent verbal and written communication skills with the ability to interact professionally with guests, associates, and leadership - Ability to prioritize multiple responsibilities and adapt quickly in a fast-paced hospitality environment - Strong attention to detail and commitment to operational excellence - Ability to maintain confidentiality and exercise sound judgment - Ability to work independently while fostering collaboration across departments - Demonstrated initiative and ability to anticipate guest and operational needs Guest Service & Hospitality - Lead by example in providing exceptional guest service and ensuring all interactions reflect Q Center hospitality standards - Respond promptly and professionally to guest concerns, complaints, special requests, and service recovery opportunities, escalating issues as appropriate - Maintain positive working relationships with guests, associates, managers, and other departments - Collaborate with Event Planning, Conference Services, and Culinary teams to ensure successful execution of meetings, events, and dining services - Conduct pre-shift meetings to communicate daily priorities, event information, service expectations, staffing assignments, and operational updates - Monitor guest satisfaction and implement corrective actions as necessary to ensure exceptional service experiences Food & Beverage Operations - Supervise daily front-of-house operations within dining services, banquets, coffee breaks, and retail outlets - Assign daily responsibilities and manage staffing levels based on business demands - Moni…