FOH Supervisor - Draft

## Overview **Why You'll Love Working Here:** A Workplace Like No Other: From beachfront views to behind-the-scenes roles, Belmont Park offers a dynamic environment you won’t find anywhere else. Be Part of Something Bigger: Join a team that creates joy, memories, and unforgettable experiences for thousands of guests every day. Fun Meets Purpose: Whether you’re guest-facing or working behind the scenes, your work directly shapes someone’s favorite day. Community & Culture: Work alongside a diverse, supportive team that celebrates individuality, teamwork, and growth. Perks That Make It Better: Enjoy park discounts, special team events, flexible scheduling, and opportunities to develop new skills and advance your career. ## Description If you're ready to lead a high-energy team in one of Mission Beach's most popular dining destinations, Belmont Park is the place for you. **Apply now** and become part of the team delivering exceptional hospitality, memorable guest experiences, and operational excellence at Draft, Belmont Park's premier beachfront sports bar and restaurant. **What Makes Belmont Park Special** Belmont Park is more than a workplace, it’s a place where families create lifelong memories. Our team members help deliver that experience every day by living our core values: Spread Joy, Embrace Community, Serve Others, Live Excellence, Breathe Integrity, and Ignite Growth. **All About Draft** Draft is an upscale American restaurant and sports bar on the boardwalk, where high-quality food, handcrafted drinks, and a lively atmosphere come together to create memorable experiences. Guests visit Draft to enjoy elevated dining, watch their favorite games, and share fun moments with friends and family. **All about the Supervisor Role** As a FOH Supervisor, you help create memorable dining experiences by leading by example, coaching team members, and ensuring operational excellence throughout every shift. Through strong leadership, communication, and attention to detail, you support a culture of hospitality while helping the restaurant achieve its service, quality, and business goals. **What You'll Be Doing** ### **Team Leadership & Guest Experience** - Lead and inspire team members to deliver exceptional guest experiences and maintain service standards - Foster a welcoming, positive, and guest-focused atmosphere throughout the restaurant - Maintain open communication with team members and leadership to ensure smooth daily operations - Conduct hands-on coaching during shifts focused on service quality, guest satisfaction, and efficiency - Address guest concerns and resolve complaints promptly and professionally - Encourage collaboration and problem-solving among team members ### **Training, Onboarding & Development** - Oversee onboarding and training of new team members - Ensure employees are trained on service standards, food safety, cash handling, and operational procedures - Assist with developing and updating training materials in partnership with restaurant leadership - Document training activities, certifications, and development progress - Conduct regular performance assessments and provide coaching and feedback - Support guest service initiatives that promote a culture of hospitality and excellence ### **Operations & Service Excellence** - Manage day-to-day restaurant operations and ensure readiness for service - Conduct pre-shift meetings to communicate daily goals, updates, and expectations - Monitor food and beverage quality, presentation, portion standards, and service times - Evaluate staffing levels and operational needs to maximize efficiency and guest satisfaction - Make recommendations and adjustments based on business demands and guest flow - Coordinate with other departments to support seamless venue operations ### **Compliance & Documentation** - Ensure compliance with all food safety, sanitation, labor, and alcohol service regulations - Maintain documentation related to employee training, incidents, and discipl…