Florida-Based Helpline Counselor for Weekend Coverage

### Full-Time Helpline Counselor for Weekend Coverage (Remote, Florida residents only) **Industry:** Essential community services **Location:** Fully remote in the state of Florida **Schedule:** Full time, 40-hour permanent schedule between the hours of 9am - 9pm, encompassing both Saturday and Sunday, specific shift to be determined **Training Schedule:** Monday - Friday from 9:00am - 5:00pm beginning in September 2026 **Compensation:** $45,000 annual salary, plus generous benefits package (see below) **Summary of Mandatory Qualifications:** - Must be a Florida resident living within the state - Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026 - Must agree to work full shifts both Saturday and Sunday as part of your regular schedule - Have at minimum an associate's degree from an accredited university - Have four (4) years of combined education and relevant work experience (see below) - Ability and interest in de-escalating callers experiencing crisis - Ability to pass a level two (2) DCF background screening and a drug test **Full Job Description** **About us:** 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve. **About this position:** We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat. We think the ideal candidate is someone who: - Is willing and able to learn our approach to crisis counseling through training and experience - Has demonstrated the ability to conduct self-care - Shows compassion, empathy, and respect to people from different cultures and backgrounds - Prefers to work autonomously once adequately trained - Is motivated to grow and learn in the position through training and coaching - Is passionate about assisting others and has a background in service - Is technologically savvy and able to take notes while talking or listening *If this describes you, please read on!* To be considered for this position, you must: - Be a Florida resident residing within the state - Have a secure, quiet, and confidential workspace with reliable internet - Be free from caregiver responsibilities during work hours - Be able to pass a level two (2) DCF background check and drug test prior to employment - Meet or exceed our education requirement: - A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR - An associate's degree plus two (2)+ years of experience in suicide/crisis intervention - Have a minimum typing speed of 30 WPM - Be comfortable with a phone and virtual chat-based work environment - Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete) - Commit to working full shifts on Saturdays and Sundays as part of your regular schedule We know satisfied employees are key to a thriving business. That is why we are pleased to offer: - Full-time employment at an ann…