Floor Manager

POSITION SUMMARY: Assists general manager in handling all aspects of the beer garden operation to maintain and develop a high level of guest experience. All duties are to be performed in accordance with departmental policies, practices and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties will be assigned as needed.) Must be willing and able to do the following: Ensure that every guest receives the positive and high-quality experience. Manage operations and staff during daily shifts. Follow established opening and closing procedures. Train and test employees to upkeep their core competencies, product knowledge and adherence to established service standards. Assist General Manager with execution of private events. Lead the team and upkeep a positive and upbeat work environment. Perform other side duties as requested by superiors. EDUCATION AND EXPERIENCE Required: Undergraduate degree or ten years of equivalent professional experience is required; Expert knowledge of MS Excel, MS Word and MS PowerPoint; Superb effective business writing skills; Excellent time-management skills; Impeccable personal presentation and sense of decorum. Preferred: Four years or more of progressive restaurant management experience is desired but not required; Beer, spirits and wine certification(s). KNOWLEDGE, SKILLS AND ABILITIES Ability to lead and mentor a team and/or its individual members. Professional appearance and demeanor. Effective English-language written and oral communication skills. Ability to identify and assess problems and situations and recommend appropriate courses of action. Ability to communicate, orally and in writing, providing and obtaining information of a complex, technical and sensitive nature effectively, clearly, correctly, concisely, completely, logically, timely, and at an appropriate level and in appropriate format while maintaining confidentiality. Ability to lift and carry boxes weighing up to 50 pounds for distances of up to 50 feet and to manipulate them from heights, which may require the use of a foot-stool. Excellent customer service skills Interpersonal skills to effectively communicate with all business contacts. In this position, you will be required to work evenings, on weekends and holidays. Must maintain active ABCA manager license and DOH food manager license. We are an equal opportunity employer.