Floating Retail Service Representative I

## Description **Job Title: Floating Retail Service Representative** **Location:** Champaign & Vermilion Counties, Illinois **Company:** The Fountain Trust Company **Job Type:** Full-Time The Fountain Trust Company, a community bank with 20 locations across Indiana and eastern Illinois, is seeking a dedicated **Floating Retail Service Representative** to join our team. This dynamic position will require traveling between our branches in Champaign and Vermilion Counties in Illinois. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank. **Key Responsibilities:** - **Customer Interaction**: Greet customers warmly and provide a welcoming environment. - **Transaction Processing**: Accurately process debit and credit transactions, ensuring all details are correct. - **Account Management**: Open new accounts and assist customers in selecting the best services to meet their needs. - **Customer Support**: Address and resolve customer inquiries or issues with professionalism and courtesy. - **Cash Handling**: Maintain and balance cash drawers and vaults to ensure accuracy and security. - **Product Promotion**: Actively promote and cross-sell bank products and services that align with customer needs. - **Compliance & Procedures**: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations. - **Flexibility**: Perform other duties as assigned by the branch manager, supporting various banking functions as needed. **Required Skills and Qualifications:** - **Customer-Centric**: A positive and approachable attitude in all customer interactions. - **Strong Decision-Making**: Ability to make thoughtful decisions in high-pressure situations. - **Attention to Detail**: Meticulous in handling financial transactions and maintaining accurate records. - **Communication Skills**: Excellent verbal and interpersonal skills for building relationships with customers and team members. - **Multi-tasking**: Ability to efficiently handle multiple responsibilities simultaneously. - **Technology Proficiency**: Basic computer skills for processing transactions and managing customer information. - **Physical Requirements**: Ability to lift up to 40 lbs. when necessary. **Education & Experience:** - **Preferred**: Associate’s degree or equivalent education. - **Experience**: Prior experience in customer service, retail, or cash handling is highly valued. **Why The Fountain Trust Company?** At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!