FlexOps Assistant Community Manager

As the **FlexOps Assistant Community Manager**, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement. This role supports multiple communities, driving operational excellence and achieving ownership asset performance expectations through revenue growth, occupancy optimization, and reputation management. In addition to assisting in the day-to-day management of assigned communities, this role plays a critical part in supporting compliance efforts, conducting audits, and ensuring adherence to regulatory and company policies. The FlexOps Assistant Community Manager is an advocate of GHP’s mission, culture, and operational standards across all communities. **Reports to**: Flex Operations Community Manager **HOW YOU WILL CONTRIBUTE:** **1. Customer Experience & Leadership:** - Create and maintain a safe, respectful, and productive environment for all team members at the community. - Help set a Service Excellence standard and inspires the teams to achieve it. - Promote regular communication and transparency within the Community. - Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement. - Promote and uphold company values, employee promise, policies, and initiatives. - Efficiently handle resident requests and concerns. - Focus on identifying the challenges early and take corrective measures as necessary. - Own the employee experience, help drive employee satisfaction and elevate team behaviors. - Maintain a strong connection of the community team to GHP. - Act as backup to the Community Manager when needed including, but not limited to, timekeeping management, people management and team leadership. - May have direct reports as applicable. **2. Compliance, Audits & Operational Excellence:** - Assist with internal and external audits to ensure compliance with company policies, Fair Housing regulations, and other legal requirements. - Monitor resident files, lease agreements, and community records for accuracy and adherence to policies. - Ensure compliance with financial protocols, including rent collection, delinquencies, and timely issuance of notices. - Support property teams in maintaining updated documentation for compliance reviews and reporting. - Assist in designing and implementing resident retention programs in alignment with corporate initiatives. **3. Sales, Marketing & Community Outreach:** - Assist in marketing communities through online advertisements, social media engagement, and community outreach. - Participate in leasing efforts by handling prospective resident inquiries, scheduling tours, and managing follow-ups. - Ensure model units and community spaces are market-ready and presentable at all times. - Develop and distribute marketing materials based on established templates and branding guidelines such as newsletters, pamphlets, flyers, etc. - Assist in reputation management by responding to online reviews and resident feedback. **4. Financial Performance & Budget Support:** - Compute, classify and record data to keep financial records complete. - Accept rental payments and post rents into the computer system. - Record monies collected and prepare bank deposit slips on an on-going basis. - Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit. - Maintain debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software. - Engage in phone calls, emails, door knocking. - Update DQ notes in Yardi by the 10th of each month. - Oversee delinquencies and monitors collection procedures, as applicable. - Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices. - Issue 3 Day Notices to Pay or Quit, with timely follow up on notices. When necessary, forward appropriate documents on delinquent accounts to the attorney for unlawful detainer actions. -…