Fleet Operations Support Specialist

Build the Future with Us — EquipmentShare is Hiring a Fleet Operations Support Specialist At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Fleet Operations Support Specialist for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The primary responsibility of the Fleet Operations Support Specialist I is to consistently provide exceptional service and support to EquipmentShare’s internal stakeholder and branches in a multi-channel environment. Establish and maintain excellent working relationships with rental and retail markets and help facilitate support requests throughout EquipmentShare. An ideal candidate’s ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position. Primary Responsibilities Adhere to EquipmentShare’s vision, mission and values. Deliver exceptional customer service to EquipmentShare branches, providing clear answers and appropriate referrals. Accurately, timely, and professionally respond to inquiries via Slack and a shared email inbox, meeting established quality and service standards. Collaborate with multiple teams to provide asset numbers to branches. Support retail and used equipment sales, including drafting quotes, invoicing, and confirming ownership changes. Maintain, review, and update various reports on internal platforms as assigned. Utilize systems according to Standard Operating Procedures (SOPs) to maintain accurate information. Exceed team goals in response delivery to enable branches to complete transactions and maintain business continuity. Prepare and update operational procedure documents as living resources. Facilitate and assist sales teams with Rent Purchase Option (RPO) support and documentation gathering. Coordinate with internal teams to ensure appropriate handling of branch needs. Effectively manage time to ensure productivity and turnaround times meet established service standards. Maintain adequate knowledge of EquipmentShare products, service offerings, processes, and core systems. Utilize appropriate resources to ensure work is completed accurately, efficiently, and within established service standards. Comply with EquipmentShare’s departmental and corporate policies and procedures, as well as mandated state and federal laws and requirements. Enhance construction industry and functional job knowledge through active participation in learning and growth opportunities. Collaborate with co-workers to achieve departmental and company goals and standards. Perform other duties and responsibilities as assigned. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special . Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch). State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees. Seasonal and year…