Fitness Receptionist

## Overview The job is responsible for: The Boca West Country Club Fitness Receptionist is the first point of contact for our members and guests. Responsible for providing exceptional customer service, managing member check-ins, answering inquiries, and supporting the daily operations of the fitness center to ensure a welcoming and efficient environment. ## Description **Our Mission:** To fulfill our **PROMISE** to our employees, members and guests in order to create a reimagined Country Club life. **** **P**assionate **–** We love what we do and have fun doing it! **R**efined **–** We strive for excellence in our communication. **O**wnership **–** We are proactive and accountable in any task, challenge or opportunity presented to us. **M**indful – We are present, patient, and aware so that we can best anticipate the needs of those around us. **I**nnovative – We are eager and open to seek ways to improve Country Club life. **S**afe – We take responsibility for creating a safe environment. **E**mpathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others. **** **OVERVIEW:** The job is responsible for: The Boca West Country Club Fitness Receptionist is the first point of contact for our members and guests. Responsible for providing exceptional customer service, managing member check-ins, answering inquiries, and supporting the daily operations of the fitness center to ensure a welcoming and efficient environment. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** · Greet members and guests warmly and professionally upon arrival. · Manage member check-in and check-out processes efficiently. · Answer phone calls, emails, and inquiries related to fitness services and memberships. · Maintain a clean and organized reception area. · Assist with membership inquiries, registrations, and renewals. · Coordinate with fitness staff regarding class schedules, personal training appointments, and facility maintenance. · Promote fitness programs, classes, and special events to members. · Handle cash, credit card transactions, and membership payments accurately. · Ensure compliance with all health and safety regulations. · Perform administrative duties as needed, including data entry and filing. **** **SUPERVISORY RESPONSIBILITIES:** · This job has no supervisory responsibilities. **COMPETENCIES -** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. · Responds to requests for service and assistance. · Contributes to building a positive team spirit. · Treats people with respect. · Works with integrity and ethically. · Follows policies and procedures. · Supports organization's goals and values. · Adapts to changes in the work environment. · Is consistently at work and on time. · Follows instructions, responds to management direction. · Asks for and offers help when needed. · Includes appropriate people in decision-making process. · Treats others with respect and consideration regardless of their status or position. · Demonstrates accuracy and thoroughness. · Completes work in timely manner. · Observes safety and security procedures. · Reports potentially unsafe conditions. · Uses equipment and materials properly. **** **EDUCATION, EXPERIENCE, and TRAINING:** **** - High school diploma or equivalent. - Previous customer service or reception experience preferred. - Excellent communication and interpersonal skills. - Friendly, professional, and approachable demeanor. - Ability to handle multiple tasks and stay organized. - Basic computer skills and familiarity with reservation or membership software is a plus. - Ability to work flexible hours, including weekends and evenings. **** **CERTIFICATES, LICENSES, REGISTRATIONS:** · There are no specific requirements for this position. **COMPUTER SKILLS:** · A basic understanding of computer programs…