Fire Service Technician

**Be part of the future!** We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. **What we offer:** - Competitive Starting Pay - Paid Training - Global Advancement Opportunities - Company Vehicle (as applicable) - Referral Bonuses - Comprehensive Benefits - Medical/Dental/Vision insurance - Health Savings Account (HSA) - Life Insurance - 401(k) savings plan with company match - Short-Term and Long-Term Disability - Employee Assistance Program - Wellness Program - And More! **What you will do** - Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. - Responsible for contacting customer representative and ascertain equipment/systems problems. - Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. - Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. - Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell. - Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. - Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction. - Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers. - Obtain customer signature upon completed service call assignment. - Participate in a scheduled On-call rotation. Help to train or mentor others on the service team. - Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service - Perform other duties as assigned. **How you will do it** - This position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. - Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. - Candidate must possess excellent written/verbal communication and outstanding customer service skills. - Position involves the programming of fire alarm, security, and access control system panels. - Experience CCTV and IT and IP networks a plus. - Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. - On call and after hours work required on occasion at customer need. - Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. - Provide quotes to support recommendations and solutions. **What we look for** **Required** - 1 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems - Must be able to interpret blueprints, diagrams and specifications. - A good working knowledge of computers is necessary. - Ability to follow verbal and written instructions. - Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc - Ability to work flexible hours including weekends to meet customer requirements. - Overnight travel may be required. - Demonstrate a high level of custom…