Fire Alarm Service Technician

## Position Summary The Fire Alarm Service Technician is responsible for installing, testing, troubleshooting, maintaining, and repairing fire alarm systems in commercial, industrial, and institutional environments. This role supports both new construction and service-related projects by ensuring fire alarm systems are installed correctly, function properly, and meet customer expectations and applicable safety standards. The Fire Alarm Service Technician serves as a technical resource for system installation, inspections, troubleshooting, and repairs. This individual is responsible for identifying system issues, performing corrective actions, documenting completed work, and ensuring all systems operate in compliance with manufacturer requirements, industry standards, and applicable codes. * * * ## Essential Duties and Responsibilities - Install, terminate, test, troubleshoot, and repair fire alarm systems and related components. - Install and service fire alarm control panels, notification devices, initiating devices, modules, detectors, and related infrastructure. - Perform system testing, inspections, commissioning, and troubleshooting activities. - Diagnose and resolve fire alarm system issues in both new construction and service environments. - Read and interpret construction drawings, riser diagrams, wiring diagrams, schematics, and fire alarm system documentation. - Perform device installation, wiring, programming support, and system verification. - Identify deficiencies and communicate recommended solutions to customers, project managers, and supervisors. - Complete service reports, inspection documentation, testing records, and project closeout documentation accurately. - Respond to service calls and provide timely technical support in the field. - Communicate professionally with customers, contractors, inspectors, and internal teams. - Maintain compliance with company safety policies, NFPA standards, manufacturer requirements, and local codes. - Perform other duties as assigned. * * * # Competencies ## Ensures Accountability - Takes ownership of assigned projects, service calls, and system performance. - Completes work accurately, safely, and according to project requirements. - Maintains proper documentation and follows established processes. - Demonstrates attention to detail and commitment to quality workmanship. ## Customer Focus The Fire Alarm Service Technician demonstrates a strong commitment to customer satisfaction by providing reliable service, clear communication, and professional support. This individual understands customer needs, identifies solutions, and builds trust through responsive service and high-quality workmanship. ## Action Oriented - Responds quickly to service needs and changing priorities. - Demonstrates confidence when troubleshooting complex system issues. - Takes initiative to resolve problems and improve system performance. - Maintains professionalism in fast-paced service environments. * * * # Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. * * * # Education and/or Experience The ideal candidate will have experience installing, servicing, testing, and troubleshooting fire alarm systems in commercial, industrial, or institutional environments. Preferred qualifications include: - Experience installing, terminating, testing, and troubleshooting fire alarm systems. - Knowledge of fire alarm control panels, notification devices, initiating devices, modules, and related infrastructure. - Ability to read and interpret construction drawings, riser diagrams, wiring diagrams, and fire alarm system documentation. - Understanding of NFPA codes, fire alarm standards, and industry best practices. - Experience performing system inspections, testing, commissioning, and troubleshooting. - Experience with fire alarm manufacturers such as Noti…