Fintech Strategy & Operations Associate

Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this: You'll turn big-picture fintech strategy and business cases into concrete, end-to-end execution plans that bring Finance, Pricing, R&D, Operations, Compliance, Legal and GTM together. Fintech initiatives at Mews move fast and touch many teams, and this role exists to pressure-test assumptions, connect the numbers to operational reality, and keep momentum instead of stalling in ambiguity. It's a chance to shape how a growing fintech business sequences its next moves, with real visibility into how strategy becomes execution. You'll coordinate cross-functional fintech initiatives, migrations, product or feature rollouts, process or pricing changes , and build the roadmaps, executive materials and trade-off breakdowns that senior stakeholders use to work out what happens next. As Mews' fintech and payments footprint grows, more initiatives draw on the same resources across Finance, Pricing, R&D, Operations, Compliance, Legal and GTM. This role exists to keep those initiatives realistic, sequenced and moving. What you would do Turn fintech and payments strategy into clear execution plans and roadmaps, including scope, milestones, owners and success metrics Coordinate cross-functional fintech initiatives such as migrations, product or feature rollouts, and process or pricing changes Bridge Finance, Pricing and operations by questioning models and turning insights into prioritised, realistic plans Create concise, executive-ready materials that explain options, trade-offs and resourcing needs Spot process gaps and risks across fintech workflows and drive pragmatic improvements Track actions and next steps to ensure follow-through in a fast-changing environment AI Fluency Level 3: in this role that means going beyond using AI for your own productivity. You would redesign how first-line operations actually run (how the TPSP register is kept current, how vendor performance is assessed, how support and complaints are triaged), build those AI-assisted approaches into something the rest of Mews FS can follow, and rigorously check what the AI produces before it informs a register, a Board pack or a regulatory submission, where the accuracy bar is absolute. For more information on AI fluency at Mews, please refer to "AI Fluency at Mews: A Comprehensive Guide for Candidates" on Confluence. What you would bring 6+ years in consulting, banking, strategy, business analysis or a similar field, ideally in SaaS, fintech or payments Proven experience driving or supporting multi-stakeholder initiatives such as migrations, rollouts or process and operating-model changes Strong quantitative and communication skills, comfortable with data, business cases and financial models Ability to influence without authority and build relationships across Finance, R&D, Operations, Compliance, Legal and GTM High tolerance for ambiguity, strong ownership and follow-through, keeping work moving even when things change You use AI as a real part of your workflow, not as a novelty Nice to have Knowledge of payments or fintech value chains, pri…