Financial Intermediary Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **Job Description** Lead a high-performing team responsible for delivering exceptional service and operational support to Global Fund Services clients and financial intermediary partners. This role oversees daily transfer agency operations, including mutual fund trading, transaction processing, call servicing, and project management, while driving process improvements and maintaining a strong focus on quality, compliance, and client satisfaction. The ideal candidate is a collaborative leader who enjoys developing talent, solving complex problems, and building strong client relationships. This position offers the opportunity to make a meaningful impact through operational excellence, continuous improvement, and support of key client initiatives. **Job Description:** - Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s). - Ensures quality service and effective operations support for all assigned internal and external customers. - Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. - Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. - Participates in the review and improvement of operational systems and procedures relevant to assigned units. - Manage projects and events for GFS clients and their intermediary partners, as well as daily processing activity including mutual fund trading, transaction processing, call servicing and commissions. - Ensure department and GFS service standards are achieved and maintained. - Resolve financial intermediary questions/problems and escalate to management as appropriate. - Responsible for employee development, mentoring and coaching. - Support Transfer Agent’s ISO 9001 culture through adherence of core values, process improvement suggestions, monitoring and tracking of Key Performance Indicators, and continuous and timely review of department documentation. - Participate in internal and external audits. - In addition, may be required to assist with presentations for current and prospective clients. **Basic Qualifications:** - Bachelor’s degree, or equivalent work experience - Typically eight or more years of relevant experience **Preferred Skills/Experience:** - Strong working knowledge of NSCC services and processing - Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s) - Understanding of applicable Federal and State laws and regulations - Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable - Good organizational, managerial and project management skills - Well-developed customer relations skills - Excellent interpersonal and verbal and written communication skills - Excellent supervisory and management skills - Ability to manage multiple tasks The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our [disability accommodations for applica…