Financial Center Operations Analyst

# **Financial Center Operations Analyst** **FC Operations Analyst | Business Analyst | Process Improvement Analyst** **Location:** Rome, NY with the ability to work via a Hybrid model **Department:** Operations **Salary:** $62,353.20 to $69,709.87 actual salary will be based on experience **Status:** Exempt * * * ## **Position Summary: Financial Center Operations Analyst** AmeriCU Credit Union is seeking a detail-oriented and analytical **Financial Center Operations Analyst** to support continuous improvement initiatives across our Financial Centers and Member Contact Center operations. This role is responsible for analyzing business processes, identifying operational efficiencies, documenting procedures, and partnering with teams across the organization to improve the member and employee experience. The **Financial Center Operations Analyst** serves as a key resource for business-led projects, process optimization, and operational excellence initiatives. * * * ## **What You'll Do** ### **Process Improvement & Business Analysis** - Analyze existing business processes and identify opportunities to improve efficiency and effectiveness. - Gather feedback from frontline teams and business units to identify pain points and operational challenges. - Evaluate workflows and recommend solutions that improve member and employee experiences. - Support strategic initiatives through data analysis, research, and process design. ### **Project & Operational Support** - Serve as a representative for Financial Center Operations on project teams. - Act as a champion for business-led initiatives impacting Financial Centers and Member Contact Center operations. - Collaborate with stakeholders to ensure operational readiness and successful implementation of new processes. - Participate in system testing, process validations, automation efforts, and operational enhancements. - Develop and maintain: - Process maps - Workflow diagrams - Procedures and job aids - Staff resources and training materials - Ensure documentation remains accurate, compliant, and up to date. - Translate complex processes into clear and user-friendly documentation. ### **Cross-Functional Collaboration** - Work closely with Financial Centers, Member Contact Center teams, Operations, Technology, and other business units. - Build strong relationships with stakeholders to support organizational goals. - Communicate process changes and recommendations effectively to both technical and non-technical audiences. * * * ## **Qualifications** ### **Required** - High School Diploma or equivalent required. - Minimum of 2 years of business analyst, operations, process improvement, or related professional experience. - Strong analytical, organizational, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. - Strong written and verbal communication skills. ### **Preferred** - Financial institution experience. - Experience with process improvement methodologies. - Associate degree or additional specialized business training. - Experience working with business process mapping, workflow analysis, or operational improvement initiatives. ### **Technical Skills** - Proficiency with Microsoft 365 applications, including: - Excel - Word - PowerPoint - SharePoint - Experience using business applications such as Symitar and DocuSign preferred. * * * ## **What Makes You Successful** We're looking for someone who: - Enjoys solving problems and improving processes. - Can identify inefficiencies and recommend practical solutions. - Thrives in a collaborative team environment. - Is comfortable communicating with both technical and non-technical stakeholders. - Takes initiative and can work independently with minimal supervision. - Maintains strong attention to detail while managing multiple projects simultaneously. * * * ### Who Are We? AmeriCU is a not‑for‑profit credit union based in Rome, NY with assets in excess of **$3.0 billion** and serving more than **200,…