Field Services Engineer

**Who we are** Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. **What you’ll do** The **Field Services Technician** is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field. #### **Installation & Deployment** - Electrical and mechanical Scoping of Construction and Mining equipment - Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces. - On site installation of peripheral hardware such as network stations, gate systems and office infrastructure. - Conduct system calibrations and validation tests to ensure installations meet operational standards. - Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices. - Collaborate with engineering on R&D projects - Coordinate with customer teams on training and technical maintenance #### **Preventive Maintenance** - Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance. - Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts. #### **Troubleshooting & Repair** - Diagnose and repair hardware, software, and connectivity issues in the field. - Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime. - Communicate findings clearly to engineering teams for deeper analysis and continuous improvement. #### **Customer Support** - Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel. - Provide basic training to customer staff when required. - Document all service activities, updates, and issues using internal ticketing and CRM tools. **What we’re looking for** #### **Required** - Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline - 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role. - Proficiency with hand tools, diagnostic equipment, and electrical testing tools. - Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs). - Ability to read wiring diagrams, schematics, and follow technical documentation. - Comfortable working independently in field environments and with minimal supervision. - Excellent interpersonal and communication skills. - Willingness to travel up to 75% to customer sites. - Based in Arizona, Florida, Texas or Wyoming #### **Preferred** - Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations. - Familiarity with Linux-based systems and remote diagnostics. - OSHA 10 or equivalent safety certification. ### **Physical Requirements** - Ability to lift up to 50 pounds. - Capable of standing, bending, and working in and around vehicles for extended periods. - Comfortable working outdoors in varying weather conditions. **Why join us** - Work on real, production-deployed autonomy. - Build technology that directly improves safety, efficiency, and productivity. - Tackle complex challenges in demanding, real-world environments. - Be part of a fast-moving team with high ownership and impact. - See your work deployed and making…