Field Service Technician

**When you make a commitment to us, we invest in you!** We prioritize people over numbers, recognizing that the wellbeing of our employees is essential rather than a mere afterthought. You bring your own unique skills and experiences to contribute to our business growth, and in return, we are committed to providing you with the benefits and resources you expect and deserve! VSC, LLC is seeking a dynamic and dedicated Scale Technician to join our growing team. In this multifaceted role, you will be the first point of contact for our valued customers in the field, showcasing your ability to create positive experiences through outstanding service and proactive support. Your primary responsibility of this role will be to attain licensure as a Scale Technician through the appropriate state weights and measures regulatory body. Your duties will involve traveling to various customer locations, which will give you the opportunity to service and calibrate a diverse range of weighing equipment to ensure optimal performance and compliance with industry standards. In addition to routine calibration, your skill set will also encompass the installation of new weighing equipment, allowing you to contribute to the setup and integration of these devices into our customers' operations. Furthermore, you will be responsible for executing various forms of maintenance on weighment devices, which is essential for prolonging their lifespan and ensuring their reliability. Your role will thus be pivotal in maintaining the high standards of accuracy and functionality that our customers expect. Your contributions are significant...when the day comes to a close, you'll be aware that your efforts have made a positive impact, leaving you with a sense of pride in what you have achieved. ### Responsibilities - Prepare for offsite work by reviewing equipment lists, procedures, specifications, and ensuring proper standards are selected for work - Perform in-shop and offsite calibrations, installations, preventative maintenance, troubleshooting & repair on weighing equipment. - Ensure company tools and equipment are in working order and handled with integrity - Timely and accurately document test and calibration data within Modus-O metrology software - Following VSC SOP's and ISO17025 quality standards - Approach daily customer interactions as the "subject matter experts" relaying equipment status, repair needs, and potential improvements - Collaborate with team members on customer needs, technical assistance, and enhancements - Operate company equipment including forklifts, testing units, and service vehicles - Perform work in-shop at VSC Lab and to client sites, occasional overnights (approximately 5%) - Collaborate with the sales team to prepare quotes and follow up on potential leads. - Resolve customer issues and complaints in a timely and effective manner. - Analyze customer feedback to improve service delivery and product offerings. ### **Who We Are** VSC, LLC has a rich, 60+ year tradition of product and service excellence to our customers. As vanguard to the measurement science industry, we provide full sales, service, integration and calibration throughout Kentucky, Indiana, Tennessee, and West Virginia. Headquartered in Clarksville, Indiana, VSC is committed to enhancing the measurement systems and applications of our clients with the use of state of the art technology. As specialists in the sales, service and support of measurement based applications, our expertise as a systems integrator and solutions provider is proven. VSC has a wide array of capabilities and product offerings. Our complete line of measuring devices have industry-proven standards of quality. Through factory trained technicians, we have the experience to support, troubleshoot and service complete electronic or mechanical systems in their entirety. In addition to our array of service based offerings, we also provide project management, consulting and integration ser vices, as well…