Field Service Technician

**Job Title:** Field Service Technician **Reports to:** Equipment Supervisor **Pay:** Salary is based on experience and geographic location. - - - Antigo, WI- $25.52-$30.62 **Job Summary** The Field Service Technician is responsible for performing field and in-house service work for customers, the installation and set-up of new machines, and ensuring customer satisfaction by performing high quality work in a timely manner. Service work includes installation, repair, and maintenance of electrical, mechanical, computer, and industrial systems and controls of mechanical equipment located in production settings. **Essential Duties** - Install, maintain, and repair electro-mechanical equipment. - Travel to customer locations throughout North America to perform installations, maintenance, and repairs to electro-mechanical equipment. - Prepare and test all equipment before equipment is shipped to customers to ensure proper functioning and operation. - Load and unload equipment at Volm and customer facilities. - Train customers and operators on proper use of equipment sold and serviced by Volm Companies. - Troubleshoot and diagnose issues with equipment utilizing technical manuals, schematics, and diagnostics tools, visually and by sound. - Conduct phone service support on an “on-call” basis. - Document all installation and service work performed in a timely manner including expense reports, service reports, time sheets, etc. - Continuously identify opportunities for process improvement and cost reduction. **Required Skills and Abilities** - Ability to obtain and maintain a valid US passport or passport card preferred. - Developed understanding and use of mechanical, electrical, and electronic systems, including PLC and VFD controls. - Ability to accurately read and interpret mechanical, electrical, and hydraulic drawings, schematics, and diagrams. - Strong critical thinking, troubleshooting, and analytical skills. - Ability to read and follow oral and written instructions. - Ability to handle stress and successfully perform in a fast-past environment. - The ability to establish priorities, work independently, and proceed with objectives without direct supervision. - Adaptability and flexibility to embrace new skills. - Proven ability to work collaboratively in a team environment. - Strong time management skills for efficient task allocation and meeting deadlines. - Meticulous attention to detail in completing tasks and maintaining high-quality standards. **Education and Experience** - Knowledge of mechanical and electrical standards and practices normally acquired through completion of a technical certificate or equivalent combinations of education and experience. - Established experience working with material and resource planning systems, spreadsheets, word processing documents, customer management databases, and other applicable computer systems and data management software preferred. - Established experience in electro-mechanical principles, systems, and repair preferred. - Journeyman electrician license preferred. - Established experience building and maintaining strong customer service relationships preferred. **Physical Requirements** - Ability to stand, walk, and move around for extended periods of time. - Capability to lift and carry objects of various weights, ranging from light office supplies to heavy machinery components. - Proficiency in using hands, fingers, and arms for tasks such as typing, writing, operating machinery, assembling products, etc. - Sufficient visual acuity to read documents, operate equipment, and recognize details at close and distant ranges. - Ability to hear and understand verbal communication, as well as detect warning signals or equipment malfunctions. - Endurance to withstand prolonged periods of physical activity or work shifts, particularly relevant for manufacturing roles that involve repetitive tasks. - Ability to move quickly, easily, and with coordination to navigate through tight spaces,…