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Field Service Technician

State Industrial Products · Cleveland, OH
Full-timeGeneralMid Level$36,000–$48,000/yr
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About the Field Service Technician role

Field Service Technician positions focus on delivering results in their domain. This page aggregates open Field Service Technician roles and what employers typically expect.

POSITION SUMMARY: The Service Specialist is responsible for delivering superior service to assigned accounts in alignment with company goals, standards, and customer requirements. This role supports customers through routine service visits, equipment maintenance, product management, and ongoing training to ensure exceptional service and satisfaction. POSITION RESPONSIBILITIES: Monthly quality service of accounts to include system maintenance, account organization, product inventory, product ordering, service reports, and customer interaction Systems installations and maintenance at customer locations Respond to and resolve all equipment issues for assigned customers Provide customer training on products, equipment usage and safety issues Document results via weekly service logs, daily contact with Account Manager Handle training administration details (set-up, scheduling, confirmation, record-keeping, service records, etc.) to meet company requirements Stay informed regarding basic product knowledge, service options, etc. Special projects, as assigned POSITION REQUIREMENTS: Associate’s Degree or equivalent work experience Basic computer proficiency Strong mechanical aptitude and technical problem-solving skills Excellent customer service and communications skills Ability to travel within the local market area using a personal or company issued vehicle; valid driver’s license required

Salary estimate

$36,000 – $48,000/yr
Provided by the employer.

Resume tips for Field Service Technician applicants

Interview preparation

Prepare concrete STAR-format stories that show Field Service Technician outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Field Service Technician problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About State Industrial Products

State Industrial Products is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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