Field Service Technician

## Field Service Technician **Pay:** $26 – $32 per hour **Bonus:** Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results **Location:** Greater Cincinnati, OH **Schedule:** Monday–Friday, 7:00 AM – 4:00 PM (with overtime opportunities) * * * ### About Raymond Storage Concepts Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, focused on warehouse and fleet optimization. Headquartered in Cincinnati, we support customers through a network of regional locations, including Columbus and Louisville. As an authorized sales and service center for The Raymond Corporation, we provide industry-leading equipment, service, and support to businesses across the region. ### Position Overview Are you a hands-on problem solver who enjoys diagnosing and fixing equipment? Whether your background is in automotive, heavy equipment, aviation, or another technical trade, your skills are highly valued here. As a Field Service Technician, you’ll be part of a local service team made up of fellow technicians and a Team Leader who support each other daily. While you’ll travel to customer sites and work independently on service calls, you’ll never be on your own—you’ll have a team behind you to collaborate with, share knowledge, and help solve problems. This role is ideal for someone who enjoys a mix of independent field work and being part of a tight-knit, team-oriented environment. ### What You’ll Do - Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks - Travel to customer sites within your assigned territory - Perform preventive and scheduled maintenance - Accurately document all service work performed - Test equipment to ensure safe and proper operation - Collaborate with your Team Leader and fellow technicians to solve complex issues - Communicate with dispatch, parts, and sales teams to meet customer needs - Plan and manage daily service calls efficiently - Maintain a clean, organized service van and manage tools and parts inventory - Provide professional, customer-focused service at all times - Safely operate a company-provided service vehicle ### What We’re Looking For - High school diploma or equivalent - 1–3 years of relevant mechanical or technical experience preferred - Strong mechanical aptitude - Basic knowledge of mechanical, electrical, and hydraulic systems - Ability to read and interpret diagrams and schematics - Strong customer service and communication skills - Valid driver’s license with a clean driving record ### What We Offer - Competitive hourly pay with overtime opportunities - 3 weeks of paid time off (120 hours) starting your first year - 8 paid holidays each year - Medical, dental, and vision insurance with multiple plan options - Company-paid basic life insurance and short-term disability - 401(k) with company match - Health Savings Account (HSA) with annual company contributions - Flexible Spending Accounts (medical and dependent care) - Paid parental and maternity leave - Employee Assistance Program and supplemental benefits options - Referral bonus program - Employee discount program - Paid technical training and career development opportunities **Technician-Specific Perks** - Company-provided service vehicle (fuel, maintenance, and insurance included) - Company-provided uniforms - Annual $200 boot allowance - Hand tool insurance at replacement cost - Tool loan program up to $1,000 after 90 days - Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results