Field Service Technician

The Field Service Technician will be responsible for performing service and/or repair functions to support existing Mission Completion product lines and will provide support and service for new product deployments and field trials under the Mission Completion Products (MCP) portfolio. All duties are expected to be performed safely and in accordance with established procedures as required and/or specified by the direct line manager. | **Field Service Technician – Mission Completion Products (MCP)** **Primary Responsibilities** Service, inspect, troubleshoot, and repair customer-owned equipment, including but not limited to centrifugal pumps and frac hoses, supported by the Mission Completion Products (MCP) group. Perform maintenance, repair, and service activities at NOV facilities and customer locations as required. Execute all work in accordance with NOV Quality Assurance (QA) procedures, departmental work instructions, and safety standards. Disassemble equipment to inspect components, identify failures, and determine required repairs. Troubleshoot and diagnose mechanical, hydraulic, pneumatic, and basic electrical issues related to PP&C equipment. Assist with actuator calibration, functional verification, and testing of control components. Support system diagnostics to identify operational, reliability, and performance issues within PP&C equipment and associated systems. Assist in the maintenance and troubleshooting of Frac Protection Systems designed to protect personnel and equipment during high-pressure operations. Inspect components for corrosion, defects, damage, excessive wear, and other conditions that may affect equipment performance. Diagnose equipment malfunctions using observations, testing methods, schematics, assembly drawings, work instructions, and established procedures. Request, install, and verify replacement parts in accordance with engineering drawings, specifications, and work instructions. Ensure all work is completed accurately, efficiently, and with a strong commitment to quality. Prepare surfaces and components appropriately to prevent damage during assembly and testing. Perform functional testing and test runs to verify repaired equipment meets operational and performance specifications. Serve as the PP&C field representative during new product trials, acting as the primary point of contact for customers. Troubleshoot issues with new equipment and provide field performance feedback to engineering teams to support continuous product improvement. Identify barriers to customer adoption of new MCP technologies and communicate field-user perspectives to product development and engineering teams. Travel on short notice to customer locations to troubleshoot equipment, support critical operations, and serve as NOV's point of contact during non-productive time (NPT) events. Participate in training and development activities as directed by management. Perform additional duties and responsibilities as assigned. **Facility / Group Specific Responsibilities** Develop and maintain a thorough understanding of Mission Completion Products product lines. Gain proficiency in MCP service procedures, operational processes, and best practices. Establish familiarity with MCP engineering teams, product line managers, and new product development managers. Become proficient in applicable NOV software systems, ERP platforms, and service applications. **Education & Experience Qualifications** **Required** Valid driver's license. Ability to successfully pass a three-year driving history review. High school diploma or equivalent; alternatively, five (5) or more years of relevant industry experience. Experience using hand tools, torque wrenches, power drills, and other common service equipment. Basic understanding of hydraulic systems, electrical components, and system diagnostics. Proficiency with Microsoft Office applications and the ability to learn ERP and service management software. **Preferred** Previous oilfield service…