Field Service Technician - Laboratory Equipment

**Field Service Technician – Laboratory Equipment** **📍** *Location: Columbus, Ohio (Remote Territory-Based Position)* **🌟** **About Metrohm USA** Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth. **🚀** **Position Summary** Metrohm USA is seeking an entry-level **Field Service Technician** to support customers throughout the Greenville, South Carolina region. This field-based position is ideal for a technically minded individual who enjoys hands-on work, solving problems, and building strong customer relationships. As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on-site and remotely. We are looking for someone with a positive attitude, strong customer focus, and a willingness to learn. We will provide the training and resources needed to help you succeed. **🔧** **What You'll Do** - Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites. - Troubleshoot and repair instrumentation issues as needed. - Provide technical support to customers in person, by phone, email, and Microsoft Teams. - Document service activities and maintain service records. - Build and maintain positive relationships with customers and internal partners. - Effectively manage and prioritize service requests across a large geographic territory. - Attend training programs at Metrohm USA headquarters in Tampa, Florida. **✈️** **Territory & Travel** This position supports Metrohm customers throughout Ohio, Indiana, Michigan, Kentucky and Pennsylvania region and is based in the greater Columbus, Ohio area. This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel approximately 40% of the time. Periodic travel outside the territory may be required to support customers and colleagues in other regions. **✅** **Qualifications** **Required** - Strong mechanical aptitude and troubleshooting skills. - Ability to test, diagnose, and repair technical equipment. - Excellent organizational and time-management skills. - Strong customer service and communication skills. - Ability to work independently while collaborating effectively with internal teams. - Valid driver's license and ability to travel throughout the assigned territory. **Preferred** - Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field. - Laboratory experience, including familiarity with laboratory equipment and practices. - Previous technical service, maintenance, or field service experience. - Experience traveling for work. **💰** **Compensation** This position is also eligible for a **quarterly incentive bonus**, with annual earnings potential of up to **$1,000**. Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications. **🎁** **Benefits** Metrohm USA offers a comprehensive benefits package, including: - Medical, dental, and vision insurance - Company-paid basic life insurance - Company-paid disability coverage - 401(k) with generous company match - Paid time off - Paid company holidays - Company vehicle - Company laptop - Company cell phone **📋** **Additional Requirements** Employment is contingent upon successful completion of: - Pre-employment background check - Employment and education verification - 10-panel drug screening, including marijuana testing **🤝** **Equal Employment Opportunity** Metrohm USA is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis o…