Field Service Technician

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a driven Field Service Technician for the Hazelton, PA region. EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support. The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs. **The Field service techs responsibilities include:** - Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction. - Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment. - Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution. - Ability to work closely with Mosca Engineering to provide the highest level of customer service. - Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner. - Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested. - Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service. **Skills Required** - Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts - Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s - Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact. - Able to use a multimeter, perform point to point, read electrical schematics and trace - Able to use and read Calipers micrometers. - Able to take initiative and work independently on a regular basis - Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions. - Able to travel extensively within the U.S. Monday thru Friday. (80%) ## Team, Training and Support - In-house training with continuous on the job field training with senior field staff - Company car - Corporate expense account / credit card - Company laptop and cell phone - All required Personal Safety Equipment - Company logoed clothing - All supporting parts inventory needed for equipment maintenance - Company supplied tools ## Experience and education - Minimum 3 years of field or plant equipment maintenance experience. - Corrugated Industry experience a plus - Mechanical understanding of strapping machines, Mosca preferred - High school diploma - A valid driver's license - Solid Mechanical / Electrical background - PLC experience preferred - Associates Degree a plus ## Excellent Pay and Benefits package - Medical, Dental and Vision benefits - 401(k) retirement savings program - Paid vacation and holidays - Life Insurance - Employee assistance programs