Field Service Technician 2

The Field Service Technician II provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. ### Essential Functions · Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards · Performs minor repairs and minimal troubleshooting offsite with minimal supervision · Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures · Removes and install parts, disassembles and assembles basic components · Tests, makes adjustments, and verifies proper operation of all repairs and adjustments · Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job · Operates equipment and vehicles with possession of all necessary licenses and certificates · Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation · Adheres to contamination control and HAZMAT rules and regulations · Maintains all company equipment, tools, and vehicle in a good, clean, and working order · Communicates job progress to supervisor and customer as needed · Completes assigned jobs and task to meet flat rate time and re-work standards · Works overtime as required by workload and customers’ needs · Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner · Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians · Requires regular and punctual employee attendance · Performs other duties as assigned ### Knowledge, Skills, and Abilities · Knowledge of safe work procedures and practices · Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance · Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical · Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems · Exceptional skills in customer service · Basic diagnostic and trouble-shooting skills · Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources · Operation and control skills of equipment or systems · Equipment selection skills to determine the kind of tools and equipment needed to do a job · Ability to communicate clearly and effectively, both verbally and in writing · Ability to operate a crane and forklift, and obtain required certifications/licenses · Ability to meet deadlines and work under fast-paced, time constraining circumstances · Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair · The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects ### Requirements Education and Experience: · More than two years of heavy equipment experience required; three or more years preferred · High school diploma or equivalent preferred · MSHA certification preferred · Air conditioning certification preferred · Crane/Rigger certifications preferred Supervisory Responsibilities: · None Travel: · Travel required with a possibility of an overnight stay Additional Requirements: · Valid Driver’s license required · Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record · Must own required tool…