Field Service Organization (FSO) Central Operations Director, Non-Technical Project/Program Director

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $160,000.00 - $220,000.00 Location: Austin,TX, Boise,ID, Dallas-Richardson,TX, Hillsboro,OR, Phoenix,AZ You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). Reporting to the Regional SPO Head, the non-Technical Program Director will work with the newly expanded Field Service Organization (FSO) Strategic Program Office (SPO), which is focused on strategic projects and program management. This role will lead the Central Operations team, which is responsible for supporting the SPO and facilitating cadence and alignment with FSO site leaders and administrators to enable the organization to successfully execute its strategy. The role will help develop and design supporting materials for effective communication across FSO teams, as well as with other internal local and headquarters stakeholders, to help drive organizational priorities and deliver the DOW. At a time of significant growth and transformation within Applied Materials, this is a critical role, and the individual in this position will be a key member of the regional FSO team. This position will be located in AMNA, with a preference for Austin, Phoenix, Hillsboro, Richardson, or Boise. **Key Responsibilites:**This position will be located in AMNA, with a preference for Austin, Phoenix, Hillsboro, Richardson, or Boise. - Provides leadership within the team and functional areas that deliver strategic focus to the AGS FSO. - Works closely with the FSO team to provide guidance and co-develop quarterly operational reports that meet and exceed company expectations. - Ensures operational objectives are implemented and executed effectively by FSO leaders, resulting in the successful achievement of SPO KPI and productivity project/program objectives. - Maintains full responsibility for headcount management within the FSO team, including Customer Engineers, Field Managers, and Site Operations Administrators, ensuring appropriate headcount allocation to achieve productivity and financial goals. - Delivers operational insights and leadership while driving solutions to overlooked issues, including operational KPIs that can improve gross margin, engineer utilization, and productivity. - Proactively collaborates with cross-functional teams within the region and at headquarters to support decision-making and change management initiatives. - Ensures that specific project and program objectives are defined for areas of responsibility and that necessary preliminary activities (e.g., defining outcomes, milestones, feasibility studies, and resource planning) are completed to enable effective execution. - Ensures that all assigned projects and programs are completed according to predetermined requirements, with particular attention to product/…