Field Service Engineer

**The Bradbury Co., Inc. is recognized around the world as the leader in quality roll forming solutions. We are a family-owned company located in Moundridge, KS. Our headquarters in employs around 350 employees. Join our team!** **SUMMARY** Perform support functions for equipment installation start-ups, warranty visits, and upgrades at customers' facilities. Will work with various departments while on-site for completion and equipment sign-off. Company-paid travel is required for a minimum of 75% of the time for projects. **ESSENTIAL FUNCTIONS** - Travels for field service and warranty issues to customer sites - Assists Technicians with projects when not traveling - Works with customer personnel to gain approval of the equipment in the customer's plant - Works with the customer personnel to complete operator and maintenance training in the customer's plant - Completes testing or repairs of equipment with budgeted hours and timeline in mind - Review manuals and spare parts lists with customers - Ensure safety protocols are followed so there are zero lost time accidents - Follows department standards and guidelines - Contributes to meeting the annual Customer Services sales goal - Directly accountable for managing self and leading others towards the advancement of our Vision, Mission and Values & Beliefs **SKILLS & ABILITIES REQUIRED/PREFERRED** - Skilled and Experienced in operating Microsoft Office Suite of Products and Syteline ERP system - Mechanical, Electrical, and Hydraulic/Pneumatic skilled knowledge and experience - Knowledge of reading Foundation, Hydraulic, Pneumatic, and General Arrangement drawings and answering questions - Skilled in the Process Flow of remote troubleshooting - Strong verbal and written communication skills - Takes the lead in the completion of issues - Skilled and Experienced to collaborate with a Cross Functional Team within The Bradbury Group - Knowledge and Experience to discern what is right and fair for the long-term success of a Customer Relationship - Skilled and a Leader in using mechanical prints to troubleshoot - Ability to communicate with Bradbury vendors - Knowledge of domestic and international shipping - Skilled at navigating customer service equipment books - Fully understand and be able to instruct Test Technicians I & II on operator controls and equipment operation - Ability to negotiate with customers when and where it is required, with Bradbury's best interest in mind and to bring a fair and reasonable resolution to our customers **EDUCATION/TRAINING REQUIRED/PREFERRED** - Prefer formal industrial-related training - machining, electrical, mechanical, fluid power, controls, and/or industrial machine maintenance **TRAINING** - For a period of 3-9 months, training will take place at headquarters in Kansas. Training will consist of time learning our equipment, systems, processes, and procedures under the guidance of experienced employees. **OTHER COMPETENCIES & REQUIREMENTS/PREFERENCES** - Technical Capacity - Ethical Conduct - Communication Proficiency - Results Driven - Initiative - Customer/Client Focus - Problem Solving/Analysis - Time Management - Willing to learn new concepts and skills. - Self-starting personality - Prefer previous assembly or repair experience with rollforming, FMS, leveling, and coil processing equipment - **Must be willing and able to travel for extended periods of time (domestic and international) 75% of the time, and up to 100% of the time** - **Directly responsible for maintaining a valid driver's license with the ability to rent vehicles and drive Bradbury Company vehicles for work-related travel** - **Directly responsible for maintaining a valid passport** **PHYSICAL REQUIREMENTS** - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands a…