Field Service Engineer - San Diego, CA - Temecula, CA

**Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of [Danaher’s](https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the [Danaher Business System](https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The **Field Service Engineer** is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team working **Remotely** (based in Southern California) to service surrounding states. **What you’ll do:** - Responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory. - Maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction. - Lead Generation: will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads. **Who you are:** - Associate’s Degree with 2+ years of experience in field service, maintenance, repair, or troubleshooting of mechanical, electromechanical, or electronic equipment OR Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, Biology, Chemistry, or other STEM field OR equivalent Military training/experience - Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory, biotechnology, bioprocessing or related technical equipment using established procedures and documented processes **Travel, Motor Vehicle Record & Physical/Environment Requirements**: - This position requires **travel up to 40%**, driving (occasional flying), which may potentially include overnight stays, to cover the region - Must have a valid driver’s license with an acceptable driving record - Ability to lift, move or carry equipment up to 50lb, any other physical requirements **It would be a plus if you also possess previous experience in:** - Field Service experience in a customer-facing environment - Proficient with Windows (Excel), project management software - Diagnostics / Life Sciences industry experience Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at [Danaher Benefits Info](https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home). At Cytiva we believe in de…