Field Service Engineer- "I & II"

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. ** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future** Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site in Austin, TX. EPI experience and domestic and international travel of up to75% will be required for this role. Job’s mission: As a Engineer I, Field Service, you will help support ASM’s advanced semiconductor equipment at customer sites, ensuring that tools operate safely and at peak performance. Your work keeps fabs running and directly contributes to the technologies powering AI, 5G, and cloud computing. This role gives you hands-on experience, structured training, and the chance to grow alongside experts in the field. As a Engineer II, Field Service , you will take the lead in supporting ASM’s advanced semiconductor equipment at customer sites, ensuring tools run safely and at peak performance in high‑tech fab environments. You will troubleshoot complex, multi‑factor issues, guide less‑experienced engineers, and provide insights that directly influence tool stability and next‑generation product improvements. This role gives you autonomy, technical depth, and the chance to make a meaningful impact on our customers and on the technology powering the world. What you will be working on: Engineer I, Field Service Install, maintain, and repair ASM semiconductor equipment at customer sites Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods Deliver clear, timely, customer‑focused support with a safety‑first mindset Document work performed and support updates to service procedures Support process improvements and contribute ideas to enhance tool performance Assist with customer escalations. Engineer II, Field Service Install, maintain, and repair ASM semiconductor equipment with limited supervision Lead troubleshooting of complex tool and process issues using structured diagnostic methods Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions Analyze tool performance data to anticipate issues and propose targeted improvements Provide training and on‑the‑job guidance to newcomers on routine service tasks Identify operational risks and recommend minor process or procedure enhancements Document service activities and contribute updates to procedures and best practices Provide detailed field feedback to engineering and design teams and support beta testing Manage day‑to‑day customer engagements with a proactive, customer‑first approach Support escalations and collaborate with cross‑functional experts to drive resolution What we are looking for: Engineer I, Field Service Bachelor’s degree in Electromechanical Engineering or related field 1–3 years of technical experience in field service, or manufacturing of OEM capital equipment Ability to read and interpret electronic and electromechanical schematics Basic knowledge of safety protocols and cleanroom guidelines Ability to apply rules and procedures in own activities Ability to fully understand tool architecture and control algorithms and explain operating principals to peers Clear wri…